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User testing • usa

Last updated: 2 days ago

User Support Specialist

BayNova LLCAlexandria, VA, US
Full-time
Quick Apply

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA.We are seeking hardworking, competitive can... Show more

User Operations Associate

WalrusNew York, NY, United States
$70,000.00 yearly
Full-time

You'll be an early member of a critical area for our business: customer success (CX).For us, CX means helping clients (and their clients) use our product, as well as handling operational tasks behi... Show more

User Researcher [Contract]

BlenderboxUnited States
Full-time +1

We maintain a roster of trusted, experienced contractors we collaborate with across projects.This role is part of that ongoing talent pool, and qualified candidates may be contacted for future enga... Show more

WMS Super User

Abacus CorporationNorthampton, PA, United States
Full-time

We are seeking a detail-oriented and experienced WMS Super User to support daily warehouse operations by acting as the subject matter expert for our Warehouse Management System (WMS).This role is c... Show more

End User Sales

RuhrpumpenDallas, TX, United States
Full-time

Sales And Customer Support Representative.Working at Ruhrpumpen means being part of a team that values innovation, dynamism, and creativity.Join our team, experience making a difference and build y... Show more

End User Support

Adaptive Solutions GroupKansas City, MO, US
Full-time
Quick Apply

Adaptive Solutions Group is a premier provider of information technology personnel.We provide a variety of technical professionals for contract, contract-to-hire, and direct placement positions wit... Show more

User Experience Designer

MercorNew York, New York, United States
$50.00 hourly
Remote
Part-time
Quick Apply

Headquartered in San Francisco, our investors include.Evaluate product design decisions using professional experience to enhance design and taste preferences.Collaborate with AI research teams to e... Show more

Senior User Support Specialist – User Trainer

IT CoalitionRemote, Virginia, United States
Remote
Full-time

Assists in setting up and operating end user support program for major applications in support of specific projects.Sets up overall user training programs, particularly for complex applications suc... Show more

User Acquisition Specialist

Air AppsSan Francisco, CA, United States
Full-time

User Acquisition Manager (Performance Marketing).At Air Apps, we believe in thinking biggerand moving faster.We're a family-founded company on a mission to create the world's first AI-powered Perso... Show more

User Experience Designer

Seven Seven SoftwaresNewark, NJ, US
Full-time

Key Job Responsibilities-Define the design (experience) strategy leading and facilitating working sessions with stakeholders and business partners, utilizing the Discovery Canvas Approach, to unpac... Show more

User Study Researcher

Apptad IncGA, United States
Full-time
Quick Apply

Position</b> : User Study Researcher</p> <p style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"><b>Location</b> : Cupertino CA<br /... Show more

Risk Management - User Acceptance Testing (UAT) Analyst

JPMorgan Chase Bank, N.A.Wilmington, US
Full-time

Bring your Expertise to JPMorgan Chase.As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient.You help the firm grow its business in a respo... Show more

Equity Analyst for User Testing

MercataUS
Remote
Full-time
Quick Apply

We are not looking for financial analysts, or investment bankers, quants or macros at this time.If you’ve ever wished your research tools understood your workflow, we’d love your input.Time commitm... Show more

User Experience

Sapsol Technologies IncJersey City, NJ, US
$120,000.00–$140,000.00 yearly
Full-time
Quick Apply

Strong attention to detail & analytical skills.Significant experience on complex, enterprise-scale design projects.Experience with discovery and prototyping states, as a well as experience with... Show more

User Access Coordinator

IntellaTriageBrentwood, TN, US
Full-time
Quick Apply

We're looking for a highly organized, reliable coordinator to manage access requests and keep things moving.This role is not technical — it's about tracking requests, communicating clearly, and fol... Show more

End User Sales

Ruhrpumpen, Inc.Dallas, TX, US
Full-time
Quick Apply

Working at Ruhrpumpen means being part of a team that values innovation, dynamism, and creativity.Join our team, experience making a difference and build your career!.Job Summary Provides sales &am... Show more

User Experience Designer

Cengage Learning Inc.Virtual US IL
Full-time

We believe in the power and joy of learning.At Cengage Group, our employees have a direct impact on helping students around the world discover the power and joy of learning.We are bonded by our sha... Show more

User Acquisition Manager

FizzNew York, NY, United States
$80,000.00 yearly
Full-time

Fizz is the hottest Gen Z social platform in the world.Having started as America's biggest college social app, Fizz is now allowing Gen Z globally to connect around their shared experiences and ide... Show more

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User Support Specialist

User Support Specialist

BayNova LLCAlexandria, VA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA.

We are seeking hardworking, competitive candidate that is driven to succeed with a natural sense of urgency.

You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes.

You exercise judgment in the decision-making process to provide consistent customer service.

You are highly proficient in problem solving and can follow a systematic troubleshooting approach.

This position is responsible for maintaining IT systems and end user support needs.

This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs.

The position also includes working on medium-sized projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.

Daily Job Responsibilities:

  • Escalated user support administration Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements.
  • Office365 administration and troubleshooting of email accounts.
  • Serve as liaison between the help desk and infrastructure support teams.
  • Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration.
  • Must be able to delegate and prioritize responsibilities.
  • Responsible for escalation within the team or to management Communicate and work effectively with other contractors and personnel from other system administration teams.
  • Responsible for team communications and notifications to customer Attends team meetings and keeps team members informed of perti nent information.
  • Control-M administrator.
  • Including the administration, configuration, and execution ad hoc jobs using Control-M Generate detailed SOPs.

Requirements:

  • Ability to obtain a Public Trust Clearance 1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification Working knowledge of the Microsoft environments Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis. 24x7 On-call rotation for after ho urs support Nights and/or weekends troubleshooting, maintenance, and any other special circumstances Self-starting individual with the ability to work independently on issues with minimal supervision.
  • Detail-oriented technical and strong analytical skills.
  • Exceptional customer service and follow-up skills.
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