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ACE Account Service Desk Specialist (Tier II – ASD)CBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)E... Show more
Creating Peace of Mind by Pioneering Safety and Security.Join a small warehouse team responsible for fabrication and material handling of hollow metal products.The Fabrication/Warehouse Associate w... Show more
DanceOne Job Opportunity  Step into the spotlight and let your passion shine.Every move matters with DanceOne!  Join us and be part of a team that leads the rhythm of success.DanceOne is ... Show more
Strong experience with PHP 8+, Laravel, Vue.Hands-on experience building and maintaining full-stack web applications, REST APIs, and data-processing platforms.Strong experience with MySQL, database... Show more
At Chatter Buzz, we are constantly seeking talented and ambitious DIGITAL AND TECH SAVVY individuals to join our rapidly TechCreative and growing team.If you are a Go-Getter, independent worker, se... Show more
Management Information Systems Technology department.Assist in the programmatic development, maintenance, and documentation of proprietary clinical and administrative applications.Create and mainta... Show more
Joining AdventHealth is about being part of something bigger.It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.... Show more
We are seeking an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details.This ... Show more
Join Team FSSI and Become an Employee-Owner!.Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance... Show more
Digital Web Delivery Specialist.Our organization is seeking a Digital & Web Delivery Specialist to assist with the setup of booking engines for new properties.This role supports a rental e-commerce... Show more
The Senior Marketing Analyst is responsible for developing the marketing performance framework and measuring, optimizing, and analyzing marketing initiatives across channels to drive measurable bus... Show more
Location: FL-Orlando-John Young.Job Title: On Air Talent (Part-Time) - Orlando Radio.Cox Media Group Orlando Radio has an opening for a Bilingual Part-Time On-Air Host for Hits 96.We're looking fo... Show more
Take the next step in your robotics career with a fast-moving, concept-to-completion automation environment in Orlando, FL, where R&D meets real-world industrial impact.Qualifications and responsib... Show more
We're looking for a Director of Engineering to serve as the primary technical leader for PRPL's internal operations and client project oversight.This is a senior, hands-on leadership role - the con... Show more
POSITION OVERVIEW</b></p> <p>The Quality Engineering team is seeking a Senior QA Automation Engineer to drive functional and automated testing across multi-tiered web applications... Show more
Must be a US Citizen able to OBTAIN a favorable Public Trust.Help Desk Analyst to support the U.Department of Agriculture (USDA) Animal and Plant Health Inspection Service (APHIS) trade certificati... Show more
Strong experience with PHP 8+, Laravel, Vue.Hands-on experience building and maintaining full-stack web applications, REST APIs, and data-processing platforms.Strong experience with MySQL, database... Show more
The I&C Programmer II is responsible for utilizing and programing PLC control systems, SCADA Systems, and Human Machine Interface software to effectively design and implement instrumentation and co... Show more
A OneArc Engineering Manager directs the development of an individual Development team within OneArc, and reports to a Senior Engineering Manager.Engineering Managers should have a technical backgr... Show more
Web-conference meetings from home.Full-time or part-time options.Written training plus live coaching.Advancement for people who lead their numbers.Apply if you are coachable and consistent.Skip it ... Show more
The average salary range is between $ 68,250 and $ 104,569 year , with the average salary hovering around $ 88,847 year .
The average salary range is between $ 60,630 and $ 126,653 year , with the average salary hovering around $ 80,515 year .
ACE Account Service Desk Specialist (Tier II – ASD)CBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) About AretecAt Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success. Position SummaryAretec is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations. The ideal candidate has strong customer service skills, experience supporting web‑based portals, and familiarity with trade or account‑based service desk operations. What You'll DoProvide 24x7x365 Tier II support for the ACE Account Service Desk (ASD).Support 100,000+ active users across the Trade, PGA, and CBP communities.Answer and respond to incoming calls and emails related to ACE technical questions and cargo processing system operations.Deliver 24x7x365 bilingual (English/Spanish) support to the Trade user community.Support ACE Portal account business processes, including user enrollment, account activation, and account management.Maintain and update user‑facing documentation such as Welcome Letters and enrollment guidance.Assist end users with ACE Portal functionality, including ACE Reports.Resolve ≥90% of Tier II tickets in alignment with AQL targets.Process ≥90% of tickets within 4 hours.Achieve ≥90% quality scores on reviewed interactions.Update ASD Standard Operating Procedures (SOPs) as requested.Contribute to the TSD Knowledge Management System (KMS) by creating, updating, and reviewing knowledge articles.Attend periodic ACE training sessions to maintain system and process proficiency.Respond to urgent priority requests, including ACE Command Center / War Room activities.Support OIT cybersecurity efforts, including timely inactivation or restoration of ACE Portal accounts as directed. Required QualificationsHigh school diploma or equivalent; Associate's degree preferred.Minimum 2 years of experience in IT help desk or customer support roles.Knowledge of trade compliance processes or support of web‑based portals.Strong customer service, communication, and documentation skills.Bilingual (English/Spanish) required.Ability to work rotating shifts, including nights, weekends, and holidays.Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). Preferred QualificationsExperience supporting the Automated Commercial Environment (ACE).Knowledge of CBP trade facilitation and compliance processes.Experience using the ServiceNow ITSM platform.HDI Customer Service Representative or Support Center Analyst certification.Prior CBP or DHS experience.Knowledge of import/export trade processes. Equal Opportunity EmployerAretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.
