Implementation coordinator [h1.location_city]
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Implementation coordinator • orange ca
[last_updated.last_updated_variable_hours]
We are a growing, vibrant, and fun-loving pediatric and orthodontic dental organization dedicated to delivering exceptional care to our patients and families.
Our teams thrive in a fast-paced, high-...[show_more][last_updated.last_updated_variable_days]
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Patient Care Coordinator / Scheduling Coordinator
Lollipop Pediatric Dentistry and OrthodonticsGarden Grove, CA, United States[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Treatment Acceptance : Achieve and maintain established case acceptance and conversion targets. Patient Experience : Maintain high patient satisfaction, positive feedback, and strong online reviews. Operational Efficiency : Reduce scheduling gaps, authorization delays, and incomplete financial processing. Compliance & Accuracy : Ensure all documentation, consents, and financial agreements are completed accurately and on time. 3+ years of experience as a Treatment Coordinator OR 3+ years of sales experience (required). Strong sales background with a proven ability to close, handle objections, and drive results (required). Comfortable working with multiple providers in a fast-paced, high-volume pediatric / orthodontic practice. Available to work weekends as scheduled. Proficient with dental software ( Open Dental is a plus ). Strong verbal and written communication skills. Spanish is a plus , but not required.
About the Job
About the Job
We are a growing, vibrant, and fun-loving pediatric and orthodontic dental organization dedicated to delivering exceptional care to our patients and families. Our teams thrive in a fast-paced, high-energy environment where teamwork, professionalism, and patient experience come first.
We are currently seeking a Front Office Scheduling & Patient Care Coordinator who is energetic, highly organized, and passionate about people. This role blends front office scheduling excellence with patient care coordination and treatment presentation, making it a key position that directly supports patient satisfaction and practice growth.
Role Summary
The Front Office Scheduling & Patient Care Coordinator is a highly visible, patient-facing role responsible for managing appointment scheduling, coordinating treatment plans, and driving treatment acceptance. This position requires excellent customer service skills and proven sales experience . Candidates without sales experience will not be considered .
This role is ideal for someone who thrives in a busy pediatric / orthodontic environment, enjoys multitasking, and can confidently guide families through treatment and financial conversations while keeping the front office running smoothly.
Key Responsibilities :
- Schedule patient appointments and schedules across pediatric and orthodontic departments.
- Coordinate treatment plans across multiple providers and locations.
- Verify and clearly explain HMO and PPO insurance benefits , limitations, and eligibility.
- Present treatment plans confidently , using appropriate dental and orthodontic terminology.
- Educate families on payment options , including in-house arrangements and third-party financing.
- Deliver exceptional customer service by answering questions, addressing concerns, and providing timely follow-up.
- Maintain an organized, professional, and welcoming front office environment aligned with brand standards.
- Collaborate closely with doctors, clinical teams, and leadership to ensure a seamless patient journey.
- Accurately document patient interactions, insurance details, and financial agreements in the dental software.
- Support office workflows to minimize gaps in schedules, cancellations, and delays.
- Consistently meet or exceed individual and office performance goals.
Performance Goals & Expectations :
Required Qualifications :