Operations Manager

CAIR San Francisco Bay Area is seeking a highly capable and hands-on Operations Manager to oversee and strengthen the systems that power our growing civil rights organization. This full-time, management-level position is central to ensuring CAIR-SFBA's day-to-day effectiveness and long-term sustainability.

The ideal candidate will bring significant experience in nonprofit operations and staff supervision, with expertise spanning HR, finance, facilities, IT, and compliance. They will be both a strategic thinker and a practical doer-ready to lead organizational change initiatives while also rolling up their sleeves to support everyday needs, from managing budgets and systems to pitching in on office logistics.

Title: Operations Manager

Location: Based in CAIR's Santa Clara office. CAIR staff are currently working a hybrid schedule, with three days in-person and two days remote.

Schedule Type: Full-time. Exempt. Occasional evenings and weekends required

Reporting Relationships: Reports to Executive Director. Oversees Senior Operations Coordinator and Operations Coordinator

Requirements: Must be authorized to work in the United States. Requires travel throughout the Bay Area (vehicle and driver's license required)

Duties & Responsibilities:

Leadership & Supervision

• Lead and supervise Operations staff; provide oversight to other teams in managers' absence
• Represent the Executive Director internally and externally when delegated
• Serve on the Management Team by attending regular meetings, advising executives, and advancing strategic plan deliverables
• Cultivate and maintain relationships with community leaders, board, donors, and vendors

Operations Management

• Ensure smooth day-to-day functioning of the organization and facility
• Manage CAIR-SFBA's office building, assets, supplies and equipment, contracts, insurance, permits, pest control, utilities, and renovations
• Oversee logistical needs for flagship programs, including budgets, permits, COIs, and security
• Ensure adequate operational staffing for office and events; manage vendor contracts and records
• Monitor compliance with laws and organizational policies; resolve potential issues proactively
• Lead adoption of new technologies, systems, and processes; maintain operational calendar
• Participate in statewide Operations Committee to align shared processes

Organizational Effectiveness

• Efficiently manage departmental workflows and optimize inter-departmental communication
• Improve reporting, workflows, inter-departmental communication, and planning systems
• Partner with leadership to develop processes and drive organizational culture shifts
• Oversee staff training budgets, professional development goals, and annual planning sessions
• Anticipate and resolve organizational challenges; implement scalable controls across functions

Financial

• Develop and manage annual and departmental budgets with ED, Treasurer, and managers
• Oversee daily financial management, reporting, reserves, accounts, and expense processing
• Coordinate with Bookkeeper, Development staff, and Programs team on audits, fundraising finances, grant budgets, donor services, and sponsorships
• Manage banking relationships; implement cost-saving measures and optimize resources

Human Resources

• Oversee payroll, benefits, performance management, employee records, policies, and compliance with safety and employment law
• Lead recruitment, hiring, onboarding, and offboarding processes; manage career progression systems and retention strategies
• Collaborate statewide on HR initiatives to enhance engagement and culture

Information Technology

• Direct IT systems and infrastructure, and manage relationships and projects with technology vendors
• Ensure cybersecurity, manage hardware/software upgrades, and integrate emerging tools (including responsible AI)

Marketing & Reporting

• Partner with ED and Communications Manager on marketing strategies
• Manage production and final review of internal and external reports

Administration

• Support organization-wide planning, communications, and program delivery
• Coordinate logistics for staff, management, and board meetings; annual convenings; and events

Other duties as assigned, dependent on organizational needs and employee skills. All CAIR staff are required to assist in general duties such as answering phones, weekly outreach, and other office tasks.

Required Qualifications:

• Minimum five years of full-time experience directly managing organizational operations across multiple functions (e.g., HR, finance, IT, facilities, compliance); nonprofit experience strongly preferred
• Demonstrated track record of supervising staff and managing cross-departmental workflows
• Proven success in strategic planning, systems improvement, and organizational development at the organizational level (not only departmental or project-based)
• Proficiency in using data and performance metrics to evaluate effectiveness and guide decisions
• Strong analytical, problem-solving, and written/oral communication skills
• Flexibility to adapt to evolving organizational priorities and a fast-paced environment
• A hands-on leader: ready to pitch in on everyday tasks and work alongside the team when needed
• Deep commitment to CAIR-SFBA's mission of defending civil rights and empowering immigrant communities

Preferred Qualifications:

• Significant leadership experience in a nonprofit, advocacy, or mission-driven organization
• Strong interpersonal skills and comfort representing the organization publicly
• Experience collaborating on fundraising, donor relations, or revenue-generating partnerships
• Conversational proficiency in Arabic, Farsi, Dari, Pashto, or Urdu

Compensation & Benefits:

• Compensation in the range of $93,000-112,000 annually, commensurate with experience
• Fully paid Kaiser Health Insurance and Blue Cross PPO Dental Plan for employee and dependents
• 401 (k) plan with an employer match
• 12 paid holidays, 10 sick days, and 12 vacation days

To Apply: Please submit (1) a cover letter discussing your interest and relevant experience, (2) your resume; and (3) the names and contact information of three references.

CAIR-CA is an equal-opportunity employer and adheres to all federal, state, and local laws prohibiting employment discrimination.