Business Operations Analyst

Description

The Colorado Community College System (CCCS) is hiring a Business Operations Analyst to join the Business Technology team in System Office’s IT department. If you’re working in a higher education functional office and collaborate highly with IT or working in a higher education IT office and collaborate highly with a functional office, and want to bring your collaboration skills and technical knowledge to an enterprise IT environment, we encourage you to apply! We provide generous leave, excellent benefits, and flexible work schedules, including hybrid-remote work within the state of Colorado.

Examples of Duties

In this role you’ll facilitate business process analyses in order to gather specifications for data needed to support implementation of third-party software solutions for our colleges. You’ll also work on identifying and solving system-related problems and supporting continual process improvement. This role also answers help desk tickets as second-level IT support while working with appropriate vendors on third-level support and creating Knowledge Articles on IT solutions to support and encourage end-user self-help. You’ll also assist Project Managers in testing IT related projects and upgrades and provide testing support for Disaster Recovery/Business Continuity and other Infrastructure initiatives.

Duties Include:

• Collaborate with system Student Services staff, CCCS-IT management staff, and functional business users to identify, troubleshoot, test, and resolve issues related to the software solutions supported by the Business Technology Team (CRM Recruit, Banner DegreeWorks, Parchment, etc.).
• Record systems issues within the IT area and with the vendor via incident reports or incident tickets, and/or service requests and track them in an incident database.
• Devise new processes to resolve user issues and recommend them to management.
• Work with developers to update or fix existing processes, following established change management procedures.
• Work with developers to identify and document specifications to support creation of scripts to correct data errors and ensure data integrity. Test the solution and verify that data has been corrected with no other issues introduced.
• Work with and assist users with questions related to testing upgrades, patches, and fixes.
• Perform research to determine whether incidents occur due to system or user issues. This research may involve but is not limited to: review of vendor documentation and CCCS business process guides; querying the database; identifying testing scenarios; and extensive and iterative testing.

Required Qualifications

• Bachelor’s degree from an accredited college or university. Relevant education and/or experience may be considered as a substitute for the degree.
• Two years of hands-on experience in at least one higher education administrative area and/or experience in higher education information technology in a role with a high level of collaboration with administrative areas.
• Two years of experience with Ellucian Banner.

Supplemental Information

Attributes that will contribute to success in this position:

• Ability to identify administrative stakeholder needs, troubleshoot technical issues, and create specifications for the development of technical solutions.
• Proficiency in defining detailed process flows.
• Ability to effectively interact with a diverse campus population.
• Excellent customer service skills, for both internal and external customers.
• Ability to work directly with customers and vendors to understand and resolve functional or technical issues or concerns.
• Strong analytical and problem solving skills.
• Strong ability to work effectively on multiple concurrent tasks and projects.
• Ability to work independently to coordinate, organize and track tasks effectively.
• Effective communication skills at all levels with the ability to clearly communicate relevant information.
• Desire to conform to and support established processes.
• Good understanding of process flows.
• Striving for continuous improvement.
• Solid team facilitation skills.

Work Location/Travel Expectations:

• This position is located at CCCS/IT 1059 Alton Way, Denver, CO 80230.
• Some evening and weekend support is required, as CCCS-IT supports a 24X7 environment.
• Occasional in-state travel may be required.
• Alternative work arrangements, including flexible schedules and hybrid-remote work may be available. All work must be completed in the state of Colorado.

The Colorado Community College System is the state’s largest provider of higher education and workforce training, consisting of 13 colleges and over 35 locations across the state, educating approximately 120,000 students annually. In addition, we train more than 4,000 Coloradans each year through customized employer training programs. Our mission is to provide accessible, responsive learning environments where students can achieve their educational, professional and personal goals in an atmosphere that embraces academic excellence, diversity and innovation. We are an organization that encourages individuals to bring their whole selves to work.

CCCS believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive. In all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, creed, ancestry, national origin, marital status, genetic information, military status, or any other protected status in accordance with applicable law.

Note: per the Colorado Job Application Fairness Act, an applicant may redact information from their resume, cover letter, and/or transcripts that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. If your position requires us to review an official transcript, without redacting, we will request one as part of our conditional offer process. In order to evaluate work experience against established requirements for positions, we are still requesting dates of service (month and year) for positions in the applicant’s work history.