Job Description
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
What you’ll do
The Service Advisor is the primary point of contact between customers and the service department. This role evaluates repair needs, recommends appropriate services, and performs quick on-the-spot fixes to help get riders back on their bikes as quickly as possible.
- Greet customers and assess their bicycle service needs through conversation and visual inspection.
- Write detailed service tickets and clearly communicate repair recommendations, timelines, and estimated costs.
- Prioritize and schedule repair work with the service team to maintain an efficient workflow.
- Communicate repair updates, delays, or additional service needs to customers.
- Ensure all bikes are properly tagged, documented, and staged throughout the service process.
- Recommend parts, upgrades, and maintenance packages when appropriate.
- Maintain clean and organized service intake and staging areas.
What you’ll bring to the team
Trek Benefits
• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts
We are an Equal Employment Opportunity (“EEO”) Employer.
Service Technician/Advisor • Madison, Wisconsin
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