Quality Engineer

Job Summary:

The Quality Engineer JB25 is responsible for ensuring product and process compliance with customer, engineering, and organizational requirements throughout the manufacturing process. This role serves as a key liaison between the customer and internal teams, providing technical Quality support, managing customer requirements and corrective actions, and driving resolution of quality issues. The Quality Engineer leads continuous improvement, corrective and preventive actions, audits, APQP/NPI activities, and problem-solving initiatives while supporting Manufacturing, Engineering, Sales, and Suppliers.

Essential Functions & Job Responsibilities:

• Ensure product compliance with customer purchase orders, blueprints, BOMs, specifications, and approved requirements.
• Serve as the primary point of contact and advocate for customers; maintain effective communication and support customer needs.
• Complete and submit customer verification requirements and product qualifications.
• Conduct and maintain weekly BOM, specification, and PC approval reviews to ensure ongoing compliance.
• Support customer calls, meetings, visits, and Quality-related activities.
• Manage customer returns, including disposition for repair, scrap, or return.
• Prepare and submit customer corrective actions and 8Ds/CAR responses.
• Coordinate nonconforming material reviews and customer concession requests.
• Provide technical Quality support to Engineering, Manufacturing, Sales, and Suppliers.
• Develop, maintain, and implement Quality procedures and instructions to meet customer and organizational requirements.
• Lead corrective and preventive actions, root cause analysis, problem solving, and continuous improvement initiatives.
• Participate in continuous improvement team and one Kaizen events.
• Lead the internal audits and promote best practices across the facility.
• Perform Product Integrity Audits
• Conduct daily production floor walks from Wax through Final Verification and monitor Hold Tables.
• Delegate daily tasks to Quality Technicians and follow up on issues requiring additional support.
• Support Quality Technician ownership of Parts Submissions.
• Perform purchase order and specification reviews, APQP, NPI, and translation of customer requirements to the internal documentation.
• Participate in plant-level APQP/NPI activities.
• Support, lead and maintain FMEA, problem-solving, and root cause analysis activities.
• Perform other duties as assigned.