Guest Service Coordinator

Automotive Guest Service Coordinator

Guest Service Coordinators engage with service leads generated through online marketing campaigns, the dealer website, and incoming calls.
The fast-paced environment offers numerous opportunities for growth and development.

Job Benefits:

We offer a positive and professional work environment with top-notch training opportunities.
We strongly believe in the development of our employees through continuous training and promotion from within.
Our dedicated team members enjoy a range of exceptional benefits, inclusive of:

• A collaborative team atmosphere
• Comprehensive Medical/Dental/Vision Insurance coverage
• Paid Vacation Time after one year of service
• 401(K) with matching contributions

Responsibilities (include but are not limited to):

• Establish and maintain relationships with former customers to enhance customer retention
• Proactively monitor and contact leads for potential business opportunities
• Master call and email scripts to effectively communicate with customers
• Schedule, confirm, and follow up on appointments to ensure customer satisfaction
• Conduct surveys with customers to gather feedback and improve service
• Provide prompt and accurate responses to customer inquiries and concerns
• Utilize CRM software to document all customer interactions for record-keeping
• Collaborate effectively with management and the service department to deliver exceptional customer service
• other tasks as assigned

Qualifications:

• Bi-lingual in English and Spanish is required
• Must be flexible with schedule including evenings, weekends and holidays
• Adhere to Headquarter Toyota's dress code policy
• While a background in Business Development Center is not required, it is preferred
• Bring strong customer service and communication skills to the table
• Demonstrate excellent multi-tasking and organizational abilities
• Possess basic computer proficiency and phone skills
• Collaborate effectively with team members

Additional Information:

This position is full-time.

This job posting may close before the listed closing date once the position has been filled.

This job description is intended to describe the general nature and level of work performed.
It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications.
Management reserves the right to modify, assign, or reassign duties and responsibilities as business needs require, with or without notice.

We are an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

Employment is contingent upon successfully completing all pre-employment requirements applicable to the position, which may include a background check, motor vehicle record (MVR) review, and drug screening, where permitted by law.

We maintain a Drug- and Tobacco-Free Workplace.