Customer Service Representative
Love people and pets? Join our team and be the welcoming face of our luxury pet resort.
We’re looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.
Who We Are
NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.
At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
What You’ll Do
As a Pet Host, you are the first and last impression of our resort. You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.
Your responsibilities include:
Greeting clients, pets, and vendors warmly
Managing check-ins and check-outs
Booking boarding, daycare, grooming, and training reservations
Answering phones, emails, and voicemails promptly
Processing payments and balancing transactions
Obtaining and verifying vaccination records
Managing waitlists during peak seasons
Recommending services and activity packages that meet client needs
Communicating pet updates and concerns to leadership
Keeping lobby and front areas clean and safe
You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.
What We’re Looking For
We’re seeking someone who is:
Friendly, confident, and professional
Detail-oriented and organized
Comfortable multitasking in a busy lobby
Strong with phones, scheduling, and computer systems
Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
Calm and solution-focused when handling customer concerns
Passionate about dogs and cats
You must be able to:
Work weekends and holidays
Stand, walk, bend, and lift up to 60 lbs
Work in a busy, sometimes noisy environment
Handle dogs of all sizes safely
Work Schedule
Full-Time
Monday–Friday shifts
Weekend availability required
Holiday availability required
Benefits & Perks
Health, Dental & Vision
Insurance
Paid Training
Employee Pet Care Discounts
Tips
Career growth opportunities within NVA
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we’d love to meet you.
PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.
Customer Service Representative • Murfreesboro, TN, US
Hospitalist Physician Needed: Deliver Essential Inpatient Care near Wartrace, TN (j-232817) Are you a dedicated hospitalist physician seeking a rewarding locum tenens opportunity to contribute to a... Show more
Customer Service RepresentativeOrder Entry for UL Materials & Equipment orders:Courteous, prompt answering of phone, fax & email orders to customers.Follow-up with customers to ensure order... Show more
We are seeking a friendly and customer-focused individual to join our team as a Pharmacy Customer Service Representative at Gibbs Pharmacy.In this role, you will play a key part in providing except... Show more
TP Healthcare Customer Service RepresentativeTP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the worlds best brands strea... Show more
Customer Service Representative (Email Support)We are currently seeking a Customer Service Representative (Email Support) to interact with our customers and provide and process information in respo... Show more
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages.Collects and posts co-pays, deductibles and past due patient balances at the time of service.... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Customer Service RepresentativeJob Category:ProfessionalsRequisition Number:CUSTO002573Location:Lebanon, TN 37090, USADescriptionESSENTIAL JOB FUNCTIONSAnalyze sales orders to determine and approve... Show more
The HVAC Senior Service Technician plays a crucial role in ensuring the optimal performance and reliability of heating, ventilation, and air conditioning systems.This position involves diagnosing H... Show more
Field Sales Representative / Lawn Care Residential Outside Sales Specialist.Job Type: Full-time | On the Road.Weekly Earnings Potential: $600 - $1,400 based on performance.We're seeking motivated, ... Show more
Customer Service RepresentativeThe Customer Service Representative is responsible for managing all inbound customer needs either via phone or email, including order entry, updating customer informa... Show more
Customer Service RepresentativeAt NewBasis, we are dedicated to delivering high-quality solutions to meet the evolving needs of our customers.Our Customer Service team serves as the frontline conne... Show more
Full-Service Industrial & Commercial RoofingWe are currently seeking to hire several positions with our company.Our 6 core values are Accountable, Hungry, Humble, Customer-Focused, Innovative, ... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Doctor of Medicine | Pediatrics - General/Other.Competitive weekly pay (inquire for details) .LocumJobsOnline is working with CompHealth to find a qualified Pediatrics MD in Tennessee River, Alabam... Show more
Entry Level Customer Service/Sales.Are you ready to redefine your career and enjoy the freedom of working from anywhere? We're on the lookout for individuals hungry for success, seeking a work envi... Show more
The Service Advisor sells and schedules needed service work in the service department.Essential duties include the following.Schedules service appointments.Obtains customer and vehicle data prior t... Show more
Achieve sales quotas by creating new, profitable sales volume for the company through a focused expansion of the customer base.Prospect for new leads in your territory.Effectively demonstrate produ... Show more
