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Veeva Systems
Team Manager - Post-Implementation ServicesVeeva Systems • Madison, Wisconsin
Team Manager - Post-Implementation Services

Team Manager - Post-Implementation Services

Veeva Systems • Madison, Wisconsin
30+ days ago
Salary
$90,000.00 yearly
Job type
  • Full-time
Job description

The Role

Join Veeva as we modernize software for an industry by building the Quality cloud for Life Sciences. Veeva Systems drives innovation for our customers. In this role, you will lead a post implementation team focused on helping customers manage, optimize, and enhance their live application as part of operations.

Managing with a focus on operational excellence includes:

  • Ensuring customer and employee success
  • Leading through hands-on and strategic initiatives
  • Cultivating a positive and productive environment
  • Driving new practices to support ongoing adoption of new features and capabilities
  • Creating innovative collateral to support live customers
  • Partnering with global and cross-function teams to provide the best outcomes

Are you ready to leverage your leadership to bring innovation to the Quality Cloud?

This is a remote, US-based, position with required travel.

What You'll Do

  • Lead a post implementation team that services customers of
  • Responsible for hiring, performance management, and mentorship
  • Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers
  • Managing supply and demand of your team. Responsible for staffing the right people on the right post-implementation projects and providing oversight to ensure delivery success
  • Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
  • Manage escalations and support sales and other teams in the pre-sales process
  • Cultivate trusted relationships with customers
  • Provide executive oversight of internal initiatives and project sponsorship
  • Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

Requirements

  • 5+ years of software services experience at a software vendor or consulting firm
  • 2+ years in people management
  • Has grown and led a team of customer-facing software consultants
  • Operational excellence in leading Services including utilization and resource management
  • Ability to travel up to 25% of the time

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.
  • Follow the application process and submit your resume.
  • If moving to the interview stage, our process is as follows: A conversation with the hiring manager A personality assessment A practical case exercise A final conversation with our group's Senior Leader
  • Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

Compensation

  • Base pay: $90,000 - $150,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
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Team Manager - Post-Implementation Services • Madison, Wisconsin

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