The primary role of the Move Coordinator is to ensure client satisfaction throughout the move process. This role is highly interactive and requires a strong customer service orientation.
Develop and maintain excellent working relationships with key business partners, vendor partners, and MAC Manager.
Coordinate new hire placement.
Manage weekly small (<10) or large (>10) group moves.
Implement move plan in accordance with the approved occupancy plan.
Coordinate with FM team, PDS team, and/or move vendor on installation and reconfiguration of furniture as it pertains to small and large group moves.
Coordinate with MAC Manager to ensure work is delivered within timeframe and agreed-upon scope.
Coordinate pre-move-walkthroughs to ensure spaces are ready to receive occupants.
Keep track of all tasks, schedules, and budgets related to the move.
Ensure all moves are performed in a manner consistent with documented processes and adhere to schedules.
Deliver boxes, move labels, post pin ups, and deliver/communicate move instructions.
Coordinate movers and alert security by providing all names for badging.
Submit service tickets to have space cleaned, keys and chairs at desk.
Troubleshoot all lost or misplaced items.
Coordinate pick up of crates and/or boxes.
Be on site for all vendor and customer moves, including nights and weekends when required.
Support change management as it pertains to changing workspace and work style.
Drive to improve client awareness by providing trending analysis for MAC process.
Send out post-move surveys and reports on findings and identify process improvements as appropriate.
Evaluate and provide improvement suggestions for move processes and vendors; identify ways to improve client relationships through the MAC process.
Requirements:
One to two (1-2) years of experience in project or move coordination preferred.
Strong knowledge of move process and furniture systems.
Experience with database work order or CAFM system.
Ability to develop excellent client relations, client management, and consultation skills.
Superior oral and written communication skills.
Software proficiency in Microsoft Word, PowerPoint, Project, Excel, and Visio.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $32.00 - $43.27.
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
Move Coordinator • Santa Clara, CA, United States
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