Support Assistant III, Surgery Operations

Job Summary

The Support Assistant III performs various administrative, scheduling, and customer service duties for department. Supports daily procedural scheduling. Assists with division providers' credentialing and promotion documentation submissions. Maintains Outlook Calendars for department chief and conference room. Submits purchasing and reimbursement requests for division providers. Administrative assistance with Office of Education for coordination of division medical trainees' orientation, CU School of Medicine support for division CU School of Medicine Faculty, and specified recruitment/on-boarding administrative tasks for division providers.

Essential Functions:

• Departmental division procedural scheduling – reviews specified case requests in scheduling depot throughout day to facilitate operational productivity. Responsibilities include initial scheduling and rescheduling of patients as directed through departmental scheduling guidelines, verbal/written instruction, and feedback. (30%)
• Verification of insurance authorization for specified procedures- works independently with Insurance Verification team to ensure all specified case requests are authorized before date of service. (20%)
• Department division operational schedule management - prepares and manages specified monthly schedules in designated schedule management programs. (15%)
• Credentialing - assists with department division providers' credentialing and promotion documentation submissions for Denver Health and University Colorado Hospital. (10%)
• Meeting management for department division - maintains Outlook Calendars for department division chief, conference room, and specified departmental meetings. (10%)
• Submits purchasing and reimbursement requests for department division providers. (5%)
• Trainee Coordination - Coordinates orientation and onboarding for incoming fellows, interns, residents and Medical/PA students in conjunction with the Office of Education. (5%)
• Division provider recruitment administrative coordination and CU School of Medicine support for department division CU School of Medicine Faculty. (5%)

Education:

• High School Diploma or GED required

Work Experience:

• 4-6 years administrative support experience performing duties as described above preferably in a university or hospital setting.

Licenses:
Knowledge, Skills and Abilities:

• Proficient in Microsoft Office Suite
• Strong organization skills with exceptional attention to detail; ability to work independently and be self-directed.
• Ability to use scheduling systems and coordinate meetings, reserve conference room space and equipment, and communicate with participants.
• Excellent customer service skills. Ability to communicate clearly both verbally and in writing in a professional manner; bilingual preferred.
• Ability to divide time and tasks equally/adequately between multiple leaders as assigned.

Shift

Work Type

Regular

Salary

$23.67 - $33.14 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

• 100% paid parental leave up to 6 weeks

• Immediate eligibility for retirement plans with employer contribution up to 9.5%

• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.

• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

• Free RTD EcoPass (public transportation)

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.