Your Role
The End-to-End Member Experience team is responsible for developing a comprehensive Member Experience (MX) strategy that integrates digital, call center, marketing, and operations efforts to achieve excellence within the healthcare industry.
The End-to-End Member Experience, Consultant - Strategic Insights reports to the Senior Manager, Strategic Insights for End-to-End Member Experience. In this role, you will be the go-to resource for consumer survey data and insights for the organization by designing, analyzing and socializing member experience research. You’ll work collaboratively with external vendors and internal stakeholders to inform the optimization of end-to-end experiences of Blue Shield members and driving our Net Promoter Score (NPS) and Forrester program performance.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
End-to-End Member Experience, Consultant • Oakland, CA, United States
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