Claims Manager - Construction

Job Title

Essential Duties & Responsibilities

• Support the review and management of ESS construction-related incidents, including property and equipment damage, third-party claims, and injury-related events.
• Oversee and administer Workers' Compensation, General Liability, and Auto Liability claims from first notice of loss through resolution. Some incidents may be coordinated in conjunction with the Legal team.
• Coordinate with project teams, Safety, and Human Resources to ensure timely reporting, investigation, and documentation of incidents.
• Assist with the administration, tracking, and documentation of claims, including correspondence, reports, photos, and supporting records.
• Coordinate incident or claim information with brokers, third-party administrators, insurance carriers, Legal, and other internal stakeholders.
• Support investigations, litigation as needed, and follow-up related to incidents and claims while maintaining internal claim ownership.
• Track claim status, reserves, key milestones and provide summaries to Risk leadership.
• Support return-to-work and modified duty efforts in coordination with Human Resources and field leadership.
• Assist with internal reporting to ESS's operational leadership related to claims trends, incident types, loss activity, and Total Cost of Risk.
• Assist Risk and Legal leadership with analyzing ESS's Total Cost of Risk data through trend identification, and strategies for risk mitigation support.
• Demonstrate the ability to remain calm under pressure and work effectively in a fast-paced environment.
• Initiate professional, working relationships with field teams and actively maintain those relationships to support effective incident review and claims management.
• Contribute to continuous improvement initiatives within the ESSC Risk Management function.

Required Qualifications

• Bachelor's degree in business, Risk Management, Construction Management, Engineering, or a related field.
• 48 years of experience supporting or managing Workers' Compensation, General Liability, Auto Liability, or construction-related claims.
• Working knowledge of claims administration practices and incident reporting requirements.
• Strong organizational, analytical, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills and ability to work collaboratively with field and corporate teams.

Preferred Qualifications

• Heavy civil construction experience (transportation, utilities, marine, or similar).
• Experience working with self-insured or high-deductible insurance programs.
• Experience coordinating with insurance carriers, brokers, and third-party administrators.
• Professional certifications such as AIC, ARM, or other industry-related credentials.

Physical Requirements

• Ability to work in an office and project site environment.
• Ability to travel to job sites and offices as required.

Equal Opportunity Employer ESSC is an Equal Opportunity Employer and values diversity in its workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)