Server

About Asia Live Silicon Valley

Asia Live Silicon Valley is a premier culinary and cultural destination located at the entrance to Westfield Valley Fair Mall in Santa Clara, California. Founded by Chef George Chen and created by the renowned team behind Asia Live, Asia Live offers an immersive hospitality experience that celebrates the depth, diversity, and artistry of Asian cuisine. Spanning about 15,000 square feet across Level 1 and Level 2, Asia Live combines exceptional dining, vibrant energy, and cultural storytelling in one of Silicon Valley’s most prominent retail and lifestyle destinations. Learn more at www.asialivesv.com.

POSITION

The Server leads restaurant guest interaction throughout the dining experience and ensures that all guests have the highest quality dining experience possible.

ESSENTIAL JOB FUNCTIONS:

• Maintain a clean, well-groomed, professional appearance at all times.
• Prepare the tables making sure all items are pristine.
• Offer menus selections to each table, answers questions, and makes suggestions regarding food and beverage.
• Maintain knowledge of current food/beverages choices, their preparation methods and ingredients.
• Accurately take orders and assist guests in making choices of food/beverage based on their specific requirements.
• Effectively communicate guest orders to kitchen via Point of Sales system. Include any special requests or allergies.
• Serve items to the guest in a timely manner to ensure proper food quality.
• Observe guests to respond to any additional requests and to determine when meal has been completed.
• Total bill and accept payment or refer guests to the cashier.
• Thank guests and kindly invite them back for future dining.
• Maintain personal health and sanitation standards based on health regulations.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• To follow all company safety rules, policies, and procedures.
• Other duties as assigned.
• The company reserves the right to add or change duties at any time.

REQUIRED QUALIFICATIONS:

• Two (2) years of experience as server.
• Knowledge of POS.
• Food Handlers card.
• High school diploma.
• Basic Math Skills add, subtract, multiply, and divide.
• Basic mathematical skills to handle money and give correct change.
• Knowledgeable in all forms of bar food, basic classic cocktails and other beverages.

SKILLS/APTITUDES:

• Strong guest service orientation.
• Excellent communication skills (verbally interacts with management, team members and guests).
• Identify and resolve problems quickly and efficiently.
• Ability to accept constructive criticism and work calmly and effectively under pressure.
• Ability to take directions and be a team player.
• Multi-task oriented and self-motivated.
• Must visually scan restaurant for clean, unoccupied tables.

PHYSICAL REQUIREMENTS:

• Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Constant standing, sitting, and walking.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop.
• Be able to lift up to 40 pounds.
• Regularly required to use hands and frequent washing of hands.

WORK ENVIRONMENT:

• The noise level in the work environment usually is moderate to loud.
• Exposure to extreme heat.
• The employee may be exposed to the risks associated in attempting to resolve issues with difficult guests.
• Work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.

EEO/Fair Chance:

Asia Live provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Asia Live Valley Fair located at the Westfield Valley Fair Mall, Silicone Valley area, is the first in a series of expansions of China Live San Francisco. True to the original China Live experience, the new 15,000 square-foot space complex’s restaurant will feature an open kitchen concept where diners can watch the cooking action. It is a vibrant Asian cuisine restaurant specializing in authentic and modern dishes inspired by flavors from across Asia. We are committed to delivering exceptional dining experiences through high-quality ingredients, outstanding service, and a welcoming atmosphere.