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Edge global resources limited
Customer Support AssociateEdge global resources limited • Kansas City, MO, United States
Customer Support Associate

Customer Support Associate

Edge global resources limited • Kansas City, MO, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

We’re hiring a full-time Customer Support Associate to join our team in Kansas City. This role is ideal for someone who’s comfortable speaking with customers, handling day-to-day support tasks, and working in a busy but supportive environment.

You’ll be helping customers with general questions, resolving basic issues, processing information, and making sure people get a quick and professional response. Some days are fast-paced, especially during busy periods, so we’re looking for someone who can stay organised and communicate well under pressure.

Day-to-Day Responsibilities

  • Responding to customer enquiries via phone, email, and chat
  • Assisting customers with orders, account questions, and general support
  • Updating customer records and internal systems accurately
  • Escalating more complex issues to the relevant department
  • Working closely with the wider team to keep operations running smoothly
  • Handling admin tasks related to customer accounts and support requests
  • Maintaining a professional and friendly approach with customers at all times

What We’re Looking For

  • Good communication skills and a professional attitude
  • Comfortable speaking with customers and handling enquiries
  • Basic computer skills and confidence using multiple systems
  • Someone reliable, organised, and able to multitask
  • Previous customer service, call centre, retail, or hospitality experience is helpful, but not required
  • Ability to work well both independently and as part of a team

What’s Offered

  • Full-time hours
  • On-site role based in Kansas City
  • Training provided
  • Supportive team environment
  • Opportunities for progression as the company grows

This is a good opportunity for someone looking to build experience in customer support with a company that values reliability, communication, and teamwork.

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Customer Support Associate • Kansas City, MO, United States

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