Entry-Level Credit & Collections Analyst (Leasing)

Credit & Collections Analyst Leasing

Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we've grown to 30+ branches across 11 western states and built strong partnerships with industry leaders like Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.

At POA, you'll join an innovative, growth-focused technology company with strong benefits, ongoing training, and a team that is invested in your success. We strive to be a long-term employer by supporting professional development through continuous learning and certifications. We also believe every voice mattersregardless of title or tenureand we work hard to maintain a collaborative, inclusive environment.

We are currently seeking a detail-oriented, highly organized Credit & Collections Analyst (Leasing) to join our on-site team in Beaverton, OR.

Position Summary

The Credit & Collections Analyst (Leasing) plays a key role in protecting revenue and supporting healthy cash flow. In this role, you will:

• Identify and manage delinquent lease pass-through (LE) accounts
• Support collections by analyzing and structuring aging reports
• Ensure timely service shutoffs for truly delinquent accounts through a structured 5-day notice process
• Maintain accurate, up-to-date account records across multiple systems
• Analyze aging data to identify trends, prioritize accounts, and create targeted action lists to guide collectors' efforts

This is a great opportunity for someone who enjoys working with data, collaborating across departments, and keeping complex processes running smoothly.

What You'll Do

Lease Account Coordination

• Review E-automate and lease company aging reports to identify delinquent lease accounts, with a focus on 90120+ day past-due balances
• Use lease company portals (DLL, U.S. Bank, Wells Fargo, CFS, PEAC, Verdant, LEAF) to confirm account status, payment history, and balances
• Review delinquency reports and communicate updates to leadership, including VPs, Branch Managers, and Billing Account Managers (BAMs)
• Partner with Contracts and local branches to resolve accounts that are not truly delinquent (e.g., already paid, buyouts, pending upgrades)
• Initiate and manage the 5-day service shutoff process for confirmed delinquent accounts
• Accurately track account statuses and maintain clear notes in E-automate
• Escalate complex or high-impact accounts (e.g., bankruptcy, large customers, multiple leases) to Legal when appropriate

Aging & Collections Support

• Pull, organize, and structure aging reports from E-automate
• Prepare reporting to support collectors and overall collections strategy
• Track trends and identify high-priority accounts for follow-up
• Assist in building and maintaining strategic "hot lists" for the collections team

Delinquency Workflow Management

• Send internal pre-notifications to Sales Representatives and BAMs prior to issuing 5-day shutoff notices
• Issue formal 5-day service shutoff notices to customers with clear next steps and expectations
• Monitor accounts during the notice period and verify payment status with lease companies
• Coordinate with territory collectors to initiate service termination when required
• Track account progress and maintain reporting in Excel and internal systems
• Provide weekly status updates to Legal (e.g., In Review, 5-Day Notice Sent, Services Terminated)
• Ensure all account documentation and notes are clear, accurate, and consistently updated

What You Bring

• 13 years of experience in administrative support, accounts receivable, collections, or a related field
• Strong attention to detail and organizational skills
• Comfort working with data, aging reports, and Excel
• Experience with CRM/ERP systems (E-automate preferred)
• Clear written and verbal communication skills, with the ability to collaborate across teams
• Ability to manage multiple tasks, follow structured processes, and meet deadlines

Why You'll Love Working Here

• Opportunity to collaborate closely with sales, finance, operations, and legal
• Hands-on experience with reporting, aging analysis, and collections workflows
• Stable, fast-paced, and team-oriented environment with room to grow

Comprehensive Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) with employer match
• Paid Vacation, Sick Leave, and PTO
• FSA program

Diversity & Inclusion at POA

We believe diverse perspectives drive innovation and long-term success. Pacific Office Automation is committed to fostering an inclusive environment where all employees feel respected, valued, and heard.

If you're organized, detail-driven, and enjoy digging into data to keep processes on track, we'd love to hear from you. Apply today.