Job Category: Retail Bank Ops Requisition Number: REGIO007002
Posted: April 8, 2026
Full-Time
Honolulu, HI 96813, USA
Demonstrate strong knowledge of the Bank's policies and procedures related to Deposit Operations, KYC, AML/CFT/OFAC, and Physical Security, ensuring compliance with internal controls and regulatory requirements while maintaining high service standards.
Perform first-line validation of operational processes and regulatory compliance controls to ensure adherence to internal policies, procedures, and applicable regulatory requirements.
Serve as the regional subject matter expert for branch operations, responding to inquiries regarding operational policies and procedures, interpreting and implementing policies, and identifying solutions to operational challenges impacting the Bank, customers, and employees.
Leading strategic working group focused on improving and maintaining satisfactory ratings on Quality Assurance Reports and Internal Audit Reports.
Monitor team performance and operational progress, ensuring alignment with established goals and performance targets.
Provide targeted training and guidance to branch staff to ensure understanding and compliance with the Bank's policies and operational procedures.
Collaborate with team members to address current operational issues, share ideas, and propose implementing solutions that improve processes and service delivery.
Partner with peers to plan, schedule and implement operational changes, including new or revised procedures, equipment implementations, and system enhancements. Evaluate the feasibility of current and proposed policies and recommend necessary improvements.
Review fraud claims, suspicious transactions and QARs and maintain active communication with CIU Dept when necessary.
Maintain strong awareness of regulatory compliance requirements, including BSA, fraud prevention, loss mitigation, ensuring adherence to the Bank's policies and regulatory standards.
Perform cross-functional responsibilities as assigned and provide on-the-job training to others as needed.
Support general administrative responsibilities and other related duties as required.
Technical Skills
The salary range for this full-time position is $70,000.00 - $100,000.00 + bonus + benefits
Salary ranges are determined based on qualifications, level, and location.
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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