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Warranty Cancellations Manager - RideNow AllenRumbleOn • Allen, TX, United States
Warranty Cancellations Manager - RideNow Allen

Warranty Cancellations Manager - RideNow Allen

RumbleOn • Allen, TX, United States
2 days ago
Job type
  • Full-time
Job description

Warranty Cancellations Manager

RideNow Powersports is seeking a detail-oriented Warranty Cancellations Manager to join our Allen team!

Manages a team that is responsible for collections, processing, and researching aftermarket service contracts to support the Warranty Cancellations team and RideNow dealership locations.

Essential duties and responsibilities:

  • Manages a team of Warranty Cancellations Administrators.
  • Assist with the answering of incoming email communication.
  • Assist with the answering of calls to the department phone line and escalations.
  • Assist processing incoming check refund calculations for pending cancellations.
  • Research aging cancellation requests and work through problem resolution.
  • Process all incoming cancellation requests for an assigned territory
  • Ensures the Cancellations team meets processing goals of 80% closures in 30 days personally and group average.
  • Provide exceptional customer service to both internal and external customers.
  • Any other specific duties deemed necessary for the overall success of the department and dealerships as a whole.
  • Maintains a positive working relationship with all other employees.
  • Must be able to sit for prolonged periods of time at work station

Requirements and skills:

  • Extensive knowledge of Accounts Payable and Receivables
  • Experience managing staff and resolving complex issues.
  • Excellent customer service and solid communication skills.
  • Dealership experience preferred.
  • Attention to detail and time management skills.
  • High school diploma or equivalent.

What We Offer:

  • Medical, Dental, and Vision Insurance
  • Employer-paid life and short-term disability insurance
  • Paid time off
  • Employee discounts on vehicles, parts, and merchandise

All applicants must pass pre-employment screening, including background and MVR checks.

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Warranty Cancellations Manager - RideNow Allen • Allen, TX, United States

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