Collision Manager - BMT Honda

Collision Manager

The Collision Manager is responsible for overseeing the daily operations and overall performance of the dealership's collision center, ensuring the achievement of revenue, gross profit, cycle time, and customer satisfaction goals.

Essential Functions

• Provide leadership to estimators, body technicians, paint technicians, and support staff
• Drive consistent execution of dealership and OEM repair standards, and work closely with department leaders to support overall dealership performance
• Lead, train, and motivate collision center staff to achieve production, profitability, and customer satisfaction objectives
• Oversee daily workflow, scheduling, and quality control to ensure timely and accurate vehicle repairs
• Monitor key performance indicators including cycle time, severity, technician productivity, parts gross, and CSI
• Manage repair order flow from estimate to delivery, ensuring proper documentation and insurer compliance
• Develop and maintain strong relationships with insurance carriers and DRP partners
• Ensure accurate estimating and supplements using approved estimating platforms
• Collaborate with the Parts and Service departments to ensure efficient parts ordering and overall dealership coordination
• Monitor expenses, control costs, and manage departmental budgets to meet profitability targets
• Oversee customer experience initiatives to ensure high CSI scores and timely resolution of customer concerns
• Ensure compliance with OEM repair procedures, safety regulations, and all federal, state, and local laws
• Recruit, hire, train, and retain high-performing collision center personnel
• Maintain a safe, clean, and organized work environment

Qualifications

• Minimum 57 years of collision repair experience with at least 23 years in a management role
• Dealership collision center experience strongly preferred
• Proven ability to lead teams to achieve strong revenue and gross profit results
• Strong understanding of estimating systems, DRP processes, and insurance claims procedures.
• Excellent leadership, communication, and customer service skills
• High level of integrity, professionalism, and attention to detail
• Proficient in estimating software, DMS, and related automotive systems
• Valid driver's license and clean driving record
• Must reside in the Beaumont / East Texas area

Typical Physical Activity

• Stand and walk for long periods of time
• Lift up to 75 pounds