Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Relations Manager for our programs in Alameda County.
The Resident Relations Manager (RRM) is responsible for fostering a safe, stable, and supportive living environment for residents in permanent supportive housing communities. The RRM role centers on property curb appeal, maintenance and janitorial oversight, resident engagement, housing retention support, habitability oversight, conflict resolution, vendor and invoice management, and coordination with service providers. The RRM conducts proactive site walkthroughs, supports residents with tenancy-sustaining interventions, escalates compliance or safety concerns, and partners closely with onsite maintenance staff, vendors, and service providers to ensure a well-maintained community. The RRM does not directly handle any technical functions such as leasing certifications, waitlist management, recertifications, rent collection, rent ledger management, or regulatory compliance, which are managed centrally by APM's Central Operations Team.
You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees' efforts, seeks employees' input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.
$25.00 - $29.81 per hour
100% paid health, vision, and dental options
19 PTO days & 12 Holidays per year
Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
3% retirement match/contribution
Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
Dynamic, mission-driven culture and supportive leadership. We support you in supporting others
High school diploma or equivalent (GED) required; some college or training in business, real estate or human services preferred.
1-2 years of progressively increasing property management experience or experience working in affordable or supportive housing, shelters, behavioral health, customer service, or mediation roles strongly preferred.
Reliable transportation or access to a vehicle is required to work in an office, attend in-person meetings, and offsite events.
Demonstrated high degree of emotional intelligence, cultural humility, de-escalation skills and ability to work with individuals with complex needs, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.
Excellent verbal and written communication, organizational, time management skills, and relationship-building skills. Ability to work well independently and collaboratively with teams.
Strong analytical and problem-solving skills with meticulous attention to detail.
Able to act with integrity; respect for confidentiality; ability to work with diverse populations, including people with various disabilities.
Ability to engage residents with empathy, respect, and trauma-informed practice.
Ability to speak, read and write a second language such as Spanish, Vietnamese, Tagalog or Mandarin/Cantonese is highly desirable.
Experience analyzing and prioritizing complex situations, policies and procedures, laws and regulations, and exercise good judgment while completing required duties.
Thorough knowledge of fair housing and landlord-tenant laws.
Proficiency in Microsoft Office programs, systems, and platforms and Yardi or other Property Management software.
Ability to learn and use required mobile devices and business-related applications.
Resident Relations Manager • Oakland, CA, United States
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