Corporate Commercial Card Operations Manager

Operations Manager For Commercial/Small Business Card Products

In this role, you will manage a team and lead the operations for our commercial/small business card products. You'll be accountable for developing and implementing operational policies and procedures, identifying opportunities to improve operational effectiveness, and implementing new strategies to improve the customer experience. This includes the overall employee experience, while adhering to bank risk standards and appropriately prioritizing, managing and monitoring fraud, disputes and chargeback operations. Additionally, this position will provide expert advice for commercial/small business card products on initiatives driven by bank partners to ensure related impacts align with the bank's commitment to operational integrity, risk mitigation, and delivering a positive employee/customer experience. This leadership role will work collaboratively with employees across the organization to drive new customer acquisition and engagement of existing customers. Will drive the following: creation, revision, and implementation of operational policies and procedures; issue resolution; vendor management; risk management.

This is a corporate position that is located in Billings, MT. The entry-rate for this position is $106,522.76 per year. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Qualifications to perform this job successfully include a bachelor's degree in accounting, business, finance, or other business-related field, five years of general operational banking experience, five years of experience in the commercial/small business card industry, related experience in operations to include project management, process improvement, compliance, or business analysis, five years of supervisory experience, and the ability to motivate or influence internal or external senior level professionals.

Travel: Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Working Conditions: Environment: Indoors, a climate-controlled shared work area. Noise Level: Moderate noise; not extreme or excessive; within reasonable limits. Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision: Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities: Frequency: Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Infrequent rare. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Infrequent rare. Crawling: Moving about on hands and knees or hands and feet. Infrequent rare. Crouching: Bending the body downward and forward by bending leg and spine. Infrequent rare. Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips. Infrequent rare. Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling. Daily. Grasping: Applying pressure to an object with the fingers and palm. Infrequent rare. Kneeling: Bending legs at knee to come to a rest on knee or knees. Infrequent rare. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. Infrequent rare. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Infrequent rare. Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Infrequent rare. Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers. Daily. Stooping: Bending body downward and forward by bending spine at the waist. Infrequent rare.

Compensation & Benefits: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at.0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.