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Axelon Services Corporation
Technical Services TechnicianAxelon Services Corporation • Oakland, CA
Technical Services Technician

Technical Services Technician

Axelon Services Corporation • Oakland, CA
11 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Summary:

  • Location: Oakland, CA
  • Duration: 3 Months

Responsibilities:

  • Serve as the first point of contact for end users seeking technical assistance.
  • Troubleshoot issues, including researching, resolving, and documenting technical issues associated with service requests from customers.
  • Identify when situations need to be escalated to the next level and work closely with appropriate parties to ensure customer satisfaction.
  • Respond to service and customer requests (e.g., requests for new software, hardware installation) and trouble tickets (e.g., problems with PCs, laptops, laser printers, network access, e-mail access) according to service level agreements.
  • Fulfill service requests and document problems and resolutions in the problem management system.
  • Provide a high level of service and availability for all business-related hardware.
  • Perform business-related hardware repairs and services; assist users in the proper maintenance and operating standards of hardware equipment.
  • Provide a high level of service for all business-related software applications.
  • Maintain and record inventory records of hardware and software purchases.
  • Monitor a routine maintenance program for all computer peripherals to assure clean and orderly environments are maintained.
  • Perform other related duties as may be assigned.

Requirements:

  • Knowledge of personal computer hardware and software, including Windows and Macintosh platforms, and state-of-the-art communications systems.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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Technical Services Technician • Oakland, CA

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