Senior Analyst, Subscription Renewal & Operations

Senior Analyst, Subscription Renewal & Operations

Santa Clara, California

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

The Role

Join the Monetization Strategy and Operations team as the central Senior Analyst responsible for end-to-end optimization of our foundational subscription offerings (Foundation and Forever). You will independently drive operational excellence, translating complex business strategy into streamlined Quote-to-Cash (QTC) processes and configurations that are critical for maximizing customer lifetime value. This is a high-impact position within the CFO organization where you will act as the operational lead, collaborating deeply with Product Business Units, IT, and Finance to accelerate scalable subscription growth and adoption.

What You'll Do

• Lead Product Operational Lifecycle Optimization: Proactively own and optimize the entire Foundation and Forever operational lifecycle, conducting deep analysis on renewal and feature release processes to design, implement, and govern data-driven strategies for maximum efficiency and speed.
• Drive Advanced System Configuration and Integration: Independently design, configure, and execute new subscription renewal products and operational features within the tech stack, serving as the functional expert for Salesforce.com (SFDC) CPQ and relevant billing systems (e.g., Zuora) to ensure seamless, scalable integration.
• Translate Data into Strategic Influence: Drive measurable business outcomes by designing, developing, and maintaining sophisticated operational dashboards and KPIs, providing actionable, high-level insights to leadership and cross-functional teams to directly influence continuous process improvement and automation roadmaps.
• Act as Cross-Functional Subject Matter Expert (SME): Serve as the definitive operational SME for the Foundation and Forever renewal process and product catalog, proactively collaborating with product, sales, and finance teams to ensure organizational alignment, resolve critical configuration issues, and successfully drive adoption of new procedures.
• We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Pure's policies, unless you are on PTO, or work travel, or other approved leave.

What You Bring

• Deep Functional Expertise in Subscription Operations: Proven, hands-on expertise in product operations and process management within an enterprise subscription, SaaS, or Cloud business model, with a practical understanding of hardware product configuration complexity.
• Functional Mastery of QTC Systems: Demonstrated functional mastery of CRM, CPQ, and Order-to-Cash systems, with a strong emphasis on leading configuration efforts in Salesforce CPQ and the ability to independently define, document, and validate complex business requirements for system enhancements.
• Strategic Analytical Acumen: Exceptional analytical and problem-solving capabilities, with a proven ability to independently navigate high levels of ambiguity, manage multiple complex, parallel initiatives, and translate sophisticated operational data and KPIs into clear, strategic business decisions.
• Influence and Cross-Organizational Collaboration: Highly effective collaboration and communication skills necessary to influence and drive consensus across multiple senior stakeholders, business units (Product, Finance, IT), and convey complex process changes clearly and persuasively.

What You Can Expect From Us

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology, Fortune's Best Workplaces in the Bay Area, and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations and Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you're invited to an interview.

Our Commitment to a Strong and Inclusive Team

We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best. Bring your bold. Pure and simple.