Sr. Director, Client Engagement

Sr. Director, Client Engagement

As Senior Director of Client Engagement at Epsilon, you'll be the leader and driving force behind orchestrating large teams that deliver MarTech and Data solutions and services for one or more of our Healthcare enterprise clients. Client Engagement drives client outcomes and value through day-to-day partnership with clients and internal teams. We lead orchestration and integration of Epsilon teams, products and services to deliver contracted work in a more consistent manner across functional teams. Through your leadership, you'll foster cohesive, strategic relationships that highlight our commitment to ensuring successful engagement and contributing to business growth, through both internal and external relationships. You'll be accountable for overall client satisfaction, tying Epsilon value to client's business objectives, and overall profitability.

Responsibilities

• Scalable, repeatable processes, improvement, quality measures and governance that ensure excellence in delivery of client solutions and retention of business.
• Effectively build cross-functional alignments with sellers and other delivery leaders
• Apply critical thinking to create and implement a plan to achieve project goals tied to customer business outcomes.
• Actively work to streamline engagement delivery focusing on improving value to our customers.
• Facilitate communication between the client, project team and other partners. Contribute to knowledge sharing and lessons learned within the organization.
• Work in a large, multicultural, and "matrixed" organization that is geographically dispersed.
• Establish client relationships and ensure client satisfaction with products/services.
• Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement.
• Develop talent and provide timely feedback on performance for both direct reports and cross functional teams.
• Lean in as a leader to orchestrate across multiple solution and products to meet client needs, translating and adjusting expectations between internal and external partners.
• Orchestrate across delivery teams to deliver products or services for clients with ability to translate and adjust expectations between internal and external teams and manage overall client margin to original contract.
• Lead a matrixed, cross functional team; and provide timely performance feedback.
• Apply business and financial skill to achieve measurable business results for customer success.
• Identify Client growth opportunities by understanding the Client's business needs and the value that Epsilon delivers.

Qualifications

• Who You Are What you'll bring with you:
  • Experience managing large teams (client teams comprised of more than 50 people)
  • Has in-depth understanding of clients/industries supported and apply business offerings at the senior level.
  • Strong skills at relationship-building, cross-organizational partnering, and driving results through influence and negotiation.
  • High acumen of service operations, contracting, and financials.
• Why you might stand out from other talent:
  • Experience leading the client relationship management and delivery of a long-term strategic account.
  • Expertise and knowledge in the full ecosystem of MarTech and Data solutions.
  • Healthcare industry experience with an understanding of the trends and challenges

Additional Information

When You Join Us, We'll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision, and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundationshaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Compensation Range: USD $128,000.00 - USD $192,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.