Field Service Technician - Medical Equipment Delivery & Support

Field Service Technician – Medical Equipment Delivery & Support

Medical Equipment Delivery | Field Service | Warehouse Operations | Customer Service

Position Type: Full-Time
Location: Various U.S. Locations
Working Hours: Monday–Friday (Day Shifts) with On-Call, Overtime, Evenings, Holidays & Weekends as Needed
Compensation: $17–$22/hour + Benefits

About the Role

At Pavago, one of our clients is hiring a Field Service Technician (FST) to support healthcare providers by delivering, installing, servicing, and maintaining specialty medical equipment across an assigned service area.

As a Field Service Technician, you’ll play a vital role in ensuring healthcare facilities have reliable access to the equipment they need to deliver exceptional patient care. You’ll be responsible for equipment deliveries, pickups, troubleshooting, warehouse organization, inventory management, and maintaining accurate operational records.

This is more than a delivery position—you’ll serve as the face of the company in the field, providing dependable service while ensuring equipment is properly maintained and ready for use.

If you’re dependable, organized, enjoy working independently, and take pride in providing outstanding customer service, this role is an excellent opportunity to build a rewarding career in healthcare operations.

What You’ll Own

Medical Equipment Delivery & Field Service

• Deliver, install, pick up, and troubleshoot specialty medical and respiratory equipment.
• Travel throughout your assigned service area using a company-provided vehicle.
• Ensure equipment is delivered safely, accurately, and on schedule.
• Respond to service requests professionally while providing exceptional customer service.
• Support healthcare facilities by ensuring equipment remains operational and ready for use.

Equipment Maintenance & Warehouse Operations

• Inspect, clean, maintain, and organize medical equipment.
• Maintain a clean, safe, and organized warehouse/storage facility.
• Prepare equipment for future deliveries and customer use.
• Monitor inventory and maintain operational readiness.
• Follow company standards for equipment handling and maintenance.

Documentation & Reporting

• Record customer orders and equipment movement accurately.
• Maintain timely reporting of deliveries, pickups, inventory, and service activities.
• Track vehicle usage, equipment data, and operational updates using company systems.
• Support purchase order processing and inventory documentation.
• Utilize company mobile devices and applications for reporting.

Customer Service & Operations Support

• Represent the company professionally during every customer interaction.
• Build positive relationships with healthcare providers and facility staff.
• Follow company policies, safety procedures, and service standards.
• Support on-call and emergency deliveries when required.
• Contribute to efficient day-to-day field operations.

Requirements

Must-Have Qualifications

Experience

• Must be 21 years of age or older.
• Minimum 6 months of experience driving a 10-foot cargo van or similar vehicle.
• Valid driver’s license with a clean driving record.
• Motor Vehicle Record (MVR) with:
• No major violations.
• No more than two minor violations.
• Ability to work independently with minimal supervision.

Core Skills

• Strong customer service and communication skills.
• Basic proficiency with Microsoft Office.
• Comfortable using smartphones and mobile applications.
• Excellent organizational and time-management skills.
• Professional appearance and dependable work ethic.
• Flexible schedule for overtime, weekends, holidays, and on-call responsibilities.

Nice to Have

• Clinical or healthcare experience.
• Experience working with medical or respiratory equipment.
• Previous field service, delivery, or logistics experience within healthcare environments.

Physical Requirements

• Ability to occasionally lift and move up to 75 lbs.
• Ability to regularly lift 25 lbs.
• Comfortable working in hot and cold environments.
• Ability to drive for extended periods throughout the workday.
• Physically capable of loading, unloading, and setting up equipment.

Tools & Equipment

• Company Vehicle
• Company Cell Phone
• Mobile Applications
• Microsoft Office
• Warehouse Equipment
• Medical & Respiratory Equipment

What Makes You a Strong Fit

• Self-motivated with the ability to work independently.
• Highly organized and detail-oriented.
• Strong customer-first mindset.
• Professional communicator with excellent interpersonal skills.
• Reliable, punctual, and safety-focused.
• Adaptable in fast-paced field environments.
• Takes pride in delivering exceptional service.

What a Typical Day Looks Like

• Load equipment for scheduled deliveries.
• Travel throughout your assigned service area.
• Deliver, install, troubleshoot, and retrieve medical equipment.
• Inspect, clean, and prepare returned equipment.
• Organize warehouse inventory and maintain equipment readiness.
• Update delivery records and equipment movements using mobile applications.
• Respond to service requests and emergency deliveries as needed.

In short: You help healthcare providers deliver better patient care by ensuring medical equipment is delivered, maintained, and available whenever it’s needed.

Key Metrics for Success (KPIs)

• On-time equipment deliveries and pickups.
• Accurate equipment tracking and reporting.
• Warehouse organization and inventory accuracy.
• Customer satisfaction and service quality.
• Equipment readiness and operational reliability.
• Safe driving record and compliance with company policies.

Why This Role Stands Out

• Make a meaningful impact supporting healthcare providers and patients.
• Company-provided vehicle, fuel, and mobile device.
• Comprehensive benefits package.
• Stable full-time position with overtime opportunities.
• Opportunity to build a long-term career in healthcare operations.
• Growth opportunities into:
• Senior Field Service Technician
• Field Operations Lead
• Regional Operations Supervisor
• Operations Manager

Benefits

• Competitive hourly compensation ($17–$22/hour)
• 401(k) with company matching
• Medical, Dental & Vision Insurance
• Paid Time Off
• Flexible Scheduling
• Company Vehicle
• Fuel Provided
• Company Cell Phone
• Overtime Opportunities

Interview Process

1. Initial Phone Screen
2. Spark Hire Intro Video (3–5 minutes)
3. Final Client Interview
4. Background Check & Drug Screening
5. Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the final step that completes your application and can be recorded whenever it’s convenient for you.

Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps hiring managers evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.

Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.

Apply Now

If you’re dependable, organized, enjoy working independently, and want to make a meaningful impact by supporting healthcare providers and patients, we’d love to hear from you. Apply today and become part of a growing healthcare services organization committed to delivering exceptional field support and customer care.