We are looking for an organizationally strong and communicative Technical Enablement Manager to help us revolutionize our customer experience. You share our EGYM vision "making the gym work for everyone" and want to lead our customers to success with our Connected Training Floor. Then take up the challenge and apply now to join our team.
Integration Management: You ensure a smooth process in the implementation of our Connected Training Floors, such as interfaces to member management, smart cardio and much more for our customers.
Drive deployment: You are responsible for the successful implementation of our personalized apps for our customers with all technical feature sets.
Optimize Satisfaction: You understand your customers and partners and their needs and determine the implementation processes through close communication. In doing so, you ensure consistent customer satisfaction.
Foster Alignment: You work closely with our experienced product team in the area of interfaces and apps to create an optimal customer experience and continuously improve the process.
Manage Knowledge: You support the creation and updating of documentation, such as on Confluence, to keep all stakeholders up to date.
Synergize Operations: You continuously coordinate with other teams in Operations and Customer Success to achieve common goals and share knowledge.
You have experience in working with customers and can successfully manage customer meetings, even for more complex customer issues.
You have a strong technical understanding of software systems and mobile apps and are ideally familiar with APIs. Programming skills are an advantage.
You are characterized by analytical thinking and problem-solving skills, have a high level of consulting competence and a quick grasp of new ideas.
You can effectively manage multiple projects and tasks in parallel and find solutions promptly through close communication with your colleagues.
You are curious, like to take the initiative, are eager to learn and can deal well with change.
You have very good Excel skills and have already worked with Salesforce and Jira.
You are fluent in English and Spanish or French.
You have a comprehensive understanding of our API platform including our partner integrations and our customizable apps.
You play a key role in the successful implementation of product features.
You have actively shaped the implementation process.
You are appreciated by your team and key stakeholders from Support, Order Management, Customer Success, Sales and Product for your collaboration and valuable contribution.
You will earn an annual salary of $65,000-$75,000.
You will have a competitive benefits package including: health, dental, and vision insurance, 401k with company match, monthly wellness, 14 paid holidays per year, and PTO to name a few!
This role is based in Denver, CO, with a flexible hybrid schedule requiring a minimum of 2-3 in-office days per week. You'll also enjoy working from our brand-new Downtown Denver office.
Join a team with lots of enthusiasm, ideas, fun at work and development opportunities.
You will be part of an innovative team where you will work with diverse individuals, explore new ways of thinking and problem solving, and expand your skills.
You will receive hands-on training and become a true EGYM expert.
Apply now with your documents (CV, earliest possible start date and salary expectations) and specify the job ID #2025.
Contact: Adrianna Jimenez
For further information:
Technical Enablement Manager • Denver, CO, United States
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