Overnight Operations Supervisor

Overnight Operations Supervisor Position Profile

Reports to: Director of Hotel Operations / Chief Engineer, position is non-exempt

What's In It For You

• 2024 + 2025 Awarded "A Very Special Stay" One MICHELIN Key + Travel+Leisure's #13 Hotel Brand
• $20 / hour + overnight premium pay
• 50% off food when you dine as a guest and reduced room rates for our sister hotels
• Medical, dental, vision, and pet insurance at an affordable group rate
• Paid time off to volunteer for the causes you care about in your community
• Strong sense of belonging through diversity, equity, and inclusion

Who We Are

With 131 luxuriously appointed rooms and several beautifully designed event spaces, the Crossroads is a loving renovation of two iconic KC buildings into a community-driven hotel. Come to stay, for an event or to see great art. Try our intimate and modern take on old world Italian, Lazia. Grab a drink or some anitpasta at the lively lobby cocktail bar. Head up to the rooftop beer garden where uninterrupted views and lively conversation co-conspire. With a story steeped in the history of Kansas City and America, we can't wait for you to leave your mark.

Who You Are

You are humble and understand the need to work side-by-side with others; and you take feedback to make things better seriously. Your experience is eclectic and dynamic. You have prepared for the worst emergency, and you are the one exuding calm, confidence, and know-how when the unexpected rears its head. You have a special place in your heart for the people and teams you have worked with during your career. You understand that an organized and systematic approach to preventative maintenance is necessary for the life and well-being of the property. You know every hour spent in preparation is worth ten in reaction. You know success comes through collaboration and teamwork.

What You Will Do

• Uphold and role model the company's principles of People, Place and to ensure the experiences of translocal hospitality, intuitive service, and collaboration
• Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working environment
• Handle routine maintenance, repairs and cleanliness in guest rooms, public spaces, event space, outlets, back of house spaces and grounds
• Demonstrate familiarity with the hotel's safety systems and takes corrective action on any maintenance or operating problems which affect the security or operating condition of the hotel
• Participate in the room preventative maintenance program
• Use your skills and intuition to detect equipment malfunction and discusses machine operation variations with supervisors or other maintenance workers to diagnose problem or repair
• Repair and maintain physical structure of establishment and furnishings as needed
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards; Participate in all scheduled training classes and meetings
• Transport heavy boxes and packages within the hotel for maintenance and repairs
• Assist in delivery and setup of all new equipment such as televisions, mattresses, tables, chairs, etc.
• Communicate with Chief Operating Engineer on projects as assigned
• Respond to all guest requests in a timely and personable manner
• Provide valet parking services to safely and efficiently transport guest vehicles to designated parking areas
• Demonstrate a caring understanding of guest service needs, exceeding guest expectations by looking for opportunities to add a special touch
• Warmly greet guests who arrive to the hotel by opening their car door and welcoming them to the hotel
• Carefully unload guest luggage from vehicles
• Demonstrate a keen attention to detail, accurately processing tickets and auditing throughout the shift to ensure a seamless guest experience
• Interact with guests in the lobby, demonstrating sincere hospitality
• Take pride in ensuring that the front drive and entrance is kept clean and inviting, reflecting a genuine care for a positive first impression
• Accurately handle payment transactions and cash drops
• Recognize and engage positively with repeat guests
• Demonstrate the ability to work well unsupervised
• Operate in fluid communication with the Guest Services team and other departments in the hotel to ensure a smooth guest experience

What You Will Need

• A minimum of one year of experience in a guest services environment is preferred
• Good reading, writing and oral proficiency in the English language for engaging with guests and report writing
• A current valid driver's license
• An ability to drive cars, trucks, SUV's, with the ability to drive a manual transmission
• Knowledge of the local area to provide directions and recommendations is preferred
• An ability to work varying schedules, likely to include nights and/or weekends, to reflect the business needs of the hotel
• Proficiency of the English language in reading, writing and verbal communication
• Ability to sit, stand and walk for extended periods, bend, climb stairs and lift up to 50 lbs.
• Ability to work by yourself, lead yourself, make it count!
• Ability to work varied shifts, that may include days, nights, weekends, and holidays

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.