Home Shopping Manager

Home Shopping Department Manager

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose

The Home Shopping Department Manager is responsible for leading all aspects of the Home Shopping Department, including order fulfillment, customer satisfaction, associate development, productivity, labor management, and operational execution. This position ensures customer orders are accurately selected, staged, and delivered or prepared for pickup in a timely manner while maintaining high service standards and achieving department performance goals.

Key Responsibilities Department Operations

• Oversee the daily operations of the Home Shopping Department.
• Ensure customer orders are accurately selected, packed, staged, and completed within established service standards.
• Monitor department workflows to maximize productivity and order accuracy.
• Maintain organization and efficiency within fulfillment, staging, pickup, and delivery areas.
• Ensure all company programs, initiatives, and operational standards are properly executed.
• Coordinate daily staffing and operational priorities based on order volume and business needs.

Customer Experience

• Deliver exceptional customer service and promote a customer-first culture.
• Ensure customers receive accurate, timely, and professional service for pickup and delivery orders.
• Resolve customer concerns, order issues, substitutions, and service recovery situations promptly.
• Monitor customer satisfaction metrics and implement improvement strategies as needed.
• Build customer loyalty through consistent execution and service excellence.

Order Fulfillment & Quality Control

• Ensure associates select products according to quality, freshness, and substitution standards.
• Monitor order accuracy and fulfillment performance metrics.
• Verify that products meet company quality expectations before customer pickup or delivery.
• Ensure proper handling of temperature-sensitive, fresh, frozen, and perishable products.
• Maintain compliance with order fulfillment procedures and service commitments.

Sales & Financial Performance

• Achieve department sales, productivity, and profitability goals.
• Monitor labor expenses and productivity metrics to ensure efficient operations.
• Analyze department reports and operational data to identify performance opportunities.
• Support strategies that increase customer adoption and retention of home shopping services.
• Manage department expenses and control operational costs.

Leadership & Associate Development

• Recruit, train, coach, and develop Home Shopping associates.
• Establish clear expectations and accountability standards.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Foster teamwork, engagement, and a positive work environment.
• Develop future leaders and support succession planning efforts.

Inventory & Operational Accuracy

• Ensure inventory accuracy through proper fulfillment and substitution practices.
• Communicate inventory opportunities and out-of-stock concerns to store leadership.
• Partner with department managers to improve in-stock conditions and order completion rates.
• Monitor shrink and implement corrective actions when necessary.

Safety & Compliance

• Maintain a safe working environment for associates and customers.
• Ensure compliance with company policies, food safety standards, and regulatory requirements.
• Promote safe work practices when selecting, handling, staging, and transporting products.
• Conduct routine inspections and address safety concerns promptly.
• Ensure proper use of department equipment and technology.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve