Information Technology Manager

Information Technology Manager

Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on "whole patient health" for all. We go beyond our clinic walls and invest in our community's overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That's why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities.

Job Summary:

The Information Technology (IT) Manager is responsible for managing and providing operational oversight for all IT systems and services at Asian Health Services (AHS). This role ensures that technology infrastructure, systems, cybersecurity and support services are reliable, secure, and aligned with organizational and clinical needs.

The IT Manager plans, develops, implements, and manages IT initiatives that support efficient operations, regulatory compliance (including HIPAA), and high-quality patient care. The position supervises IT staff, manages vendors and budgets, and collaborates across departments to enhance technology utilization and service delivery.

Essential Job Functions

• IT Operations & Infrastructure Management
• Service Delivery & Helpdesk Oversight
• Cybersecurity, Systems Security, Compliance & Policy Management
• Project & Vendor Management
• Supervisory Responsibilities
• Budget & Administrative Management
• Training & Communication
• Systems & Applications Oversight
• Leadership & Planning

General Agency/AHS Duties

• Fosters an environment that promotes trust and cooperation among clients and staff.
• Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented.
• Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days and other events.
• Participates in general membership meetings, fundraisers and other public events, as required.
• Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.
• Attends AHS staff retreats and Board of Directors meetings, as required.
• Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

Knowledge, Skills, and Abilities

• Network infrastructure and systems administration
• Telecommunications technologies: Knowledge of telephony technology, including VoIP system, call center applications, and phone flow design and system programming.
• Microsoft Windows desktop and server environments
• Active Directory, Microsoft 365, Microsoft Entra ID and enterprise applications
• Barracuda security solutions, Knowbe4, Sentinel One or other similar MDR solutions, and Security Information and Event Management (SIEM) platforms.
• IT security practices, backup, and disaster recovery and business continuity plan.
• Strong troubleshooting and diagnostic skills for hardware, software, and networking.
• Familiarity with EHR/practice management systems and healthcare IT workflows preferred

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Minimum of 35 years of IT management and supervisory experience

Preferred Qualifications

• Health care background and knowledge of health care data privacy and security, especially in nonprofit community health care organizations.
• Experience in providing strategic IT direction.
• Experience performing analysis and/or design for specialized and complex healthcare applications that include clinical, financial, and/or administrative functionality.
• Experience with healthcare systems, billing, and financial applications preferred

Additional Requirements

• Ability to work occasional evenings, weekends, or on-call as needed
• Relevant certifications (e.g., CompTIA A+, Network +, Security +, CISM, ITIL, PMP, Microsoft, Cisco, AWS or equivalent) preferred
• Valid California Driver's License may be required

$127,003.50 - $129,304.50 a year

Benefits That Support You

We're committed to supporting our team's well-being. Our comprehensive benefits package includes:

Health & Wellness

• 100% employer-paid Medical, Dental & Vision coverage
• Acupuncture & Chiropractic coverage

Time Off

• 12 vacation days
• 12 sick days
• 12 paid holidays + 3 floating holidays (additional flexible days you can use anytime)

Financial & Retirement

• 403(b) with 3% employer contribution + up to 2% match
• Flexible Spending Account (FSA) & Dependent Care Assistance

Additional Support

• Commuter benefits
• Long-Term Disability Insurance

Please note:

We are not seeking support from staffing agencies at this time. Direct applicants only.