Sr. Manager, Technical Delivery

Senior Manager, Technical Delivery

The Technical Delivery organization serves as the execution backbone for Stellarus's strategic technology portfolio, spanning directly owned and executed strategic initiatives as well as cross-functional programs tracked and coordinated across the enterprise. In this role you will lead a team of Technical Delivery Leads, own delivery management oversight for cross-functional programs and Technology Enablement initiatives and serve as a key escalation point and thought partner to the Director. Your leadership directly shapes how Technical Delivery operates at scale building team capability, ensuring delivery consistency, and modeling the AI-forward practices that define how this organization works.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

In this role, you will:

• Directly manage a team of Technical Delivery Leads, providing day-to-day direction, coaching, performance feedback, and career development support
• Own portfolio-level oversight for cross-functional programs and Technology Enablement initiatives, ensuring TDLs are tracking, reporting, escalating, and coordinating with platform and business owners at the expected standard
• Maintain portfolio health visibility across your assigned scope; proactively surface risks, resource conflicts, and delivery gaps to the Director on a structured cadence
• Ensure delivery artifacts, RAID logs, status materials, and executive briefings produced by TDLs are consistently high quality and aligned to Stellarus and Blue Shield of California reporting standards
• Model and advance AI-augmented delivery practices across the TD organization, including prompt engineering for delivery documentation, status generation, risk identification, and executive narrative development and build team fluency in enterprise AI tools (Claude, Copilot, or equivalent)
• Partner with the Director of Technical Delivery to contribute to and execute Stellarus's broader AI adoption strategy within the Technical Delivery organization
• Enforce consistent delivery standards across directly owned and cross-functional programs; support intake, portfolio classification, and reporting as the operating model matures
• Partner with Release & SCM management on change management coordination and release cadence for managed programs
• Build trust with Blue Shield of California program and platform owners as a reliable, senior delivery management partner; represent Technical Delivery in cross-functional forums as needed
• Support the Director with executive-facing materials, CIO-level briefings, and organizational communications; deputize for the Director as appropriate
• Support workforce transitions including contractor management, role realignments, and onboarding of new team members as the organization scales

Qualifications

In this role, you will need:

• Bachelor's degree or High School Diploma/GED and 4 years of additional experience in lieu of a degree
• 8 years of prior relevant experience in technology delivery, program management, or technology services with demonstrated progression in scope and responsibility
• 4 years of direct people management experience, with a track record of coaching and developing delivery practitioners (project managers, delivery leads, or similar roles)
• Demonstrated ability to manage a portfolio of concurrent programs across different risk profiles, stakeholder environments, and delivery models
• Strong executive communication skills able to prepare and present crisp, credible status materials and recommendations to senior and C-suite leadership
• Proficiency with AI tools and prompt engineering active experience using LLMs (e.g., Claude, ChatGPT, Microsoft Copilot) in delivery workflows, and demonstrated ability to coach others to do the same
• Experience building structure and operating models in newly formed, evolving, or matrixed organizations
• Healthcare technology experience (payer, provider, or health plan operations) preferred, not required
• Background in or exposure to AI strategy, enterprise AI adoption programs, or AI-augmented delivery preferred
• Experience in managed services, outsourced delivery, spinout, or enterprise transformation environments preferred
• Familiarity with cloud modernization, enterprise SaaS, or large-scale platform programs preferred
• Familiarity with JIRA, Smartsheet, Confluence, Azure DevOps, or similar delivery tooling preferred

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

About Us

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors. Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus' vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus' objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California's vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.