Program Manager-Veteran Housing Program (GPD)

Program Manager

The Program Manager provides leadership and oversight for the Veteran Transitional Housing Program (GPD), ensuring the delivery of high-quality, trauma-informed, housing focused services to veterans experiencing homelessness.

This position is responsible for supervising staff, managing program operations and budgets, ensuring compliance with all applicable VA, federal, state, and local regulations, and achieving contract outcomes. The Program Manager fosters a culture of accountability, continuous improvement, and staff development, while promoting positive housing and employment outcomes for program participants.

This role operates within a shelter and transitional housing system and requires regular rotation of on-call responsibilities to support 24/7 program operations and respond to urgent or crisis situations.

Essential Duties and Responsibilities:

• Ensures that the participant's voice is heard, and when appropriate the resident's ideas play a prominent role in programming
• Oversees the assigned grant agreement by ensuring compliance with grant commitment and expectations of program funders and VOA, including the provision of supportive services.
• Trains, supervises and evaluates staff members. Ensures compliance with the requirements of their respective job descriptions and accordance with established best practice standards.
• Composes and manages annual program budgets representative of grant agreements with program funders; monitors expenses and revises budgets as needed.
• Conducts and facilitates regular internal reviews of all components, including monitoring for compliance to program requirements and best practice though client file reviews and client and community feedback. Provides follow up and/or corrective action as necessary.
• Is proactive in remaining apprised of evolving program regulations, standards, and best practice, and effectively integrates these practices into program operations.
• Collaborates with administrative services staff to ensure that appropriate financial, personnel, and operational standards are adhered to as indicated by grant agreements with program funders.
• Aggregates and reviews program data to determine the effectiveness of services and progress in meeting service goals as indicated by program funders.
• Utilizes program data to develop strategic action plans for outreach and service delivery.
• Ensures program staff provide accurate and timely documentation, adhere to confidentiality, record keeping, reporting, and data entry and collection standards.
• Coordinates activities among community and maintains excellent working relationship with community stakeholders.
• Assists in preparation of regular grant applications, updated, or requests for information.
• Collaborates with statewide field office staff to facilitate the continuity of high-quality services.
• Performs all other duties as assigned.

Key Outcomes:

• = 70% of participants exit to permanent housing
• = 60% of participants are employed at program discharge
• = 20% negative exit
• = 80% occupancy maintained nightly

Supervisory Responsibilities:

• Supervises client service teams.

Working Conditions and Physical Requirements:

• Travel throughout the program's service area is required on a regular basis.
• Must be able to work in different and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.
• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments

Position Type and Expected Hours of Work:

• Full-Time
• Schedule may include evenings, weekends, and on-call rotations based on program needs

Location:

• Throughout program service area.

Salary: $60,000-$65,000 annual exempt

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

Benefits:

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurances
• Life Insurance
• Accident Insurance
• Employee Assistance/Work Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness
• Volunteers of America is an EEO Employer
• Position will Remain Open Until Filled
• VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE
• Veterans Strongly Encouraged to Apply

Requirements:

Competencies:

• Models core culture attributes of VOACO that include "AIRS" (Accountability, Integrity, Respect and Service).
• Models and VOACO's three strategical critical virtues of HHS (Hungry, Humble, People Smart).
• Must competently translate administrative and direct service practices to diverse groups of stakeholders in support of program objectives.

Minimum Qualifications of Position:

• Bachelor's degree in public administration, business administration, human services, or a closely related field or relevant experience
• 1 years of direct supervisory or management experience.
• Demonstrated ability to fulfill relevant program compliance and administrative requirements.
• Demonstrated ability to lead teams of human service professionals.
• Demonstrated abilities in effectively managing program grant agreements, contracts, and finances.
• Must possess a Colorado driver's license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

Preferred Qualifications of Position:

• Master's degree in in public administration, business administration, human services, or a closely related field.
• 2 years of management experience.

Knowledge and Skills:

• Demonstrated skillsets in financial management, operational management, grants/contracts managements, and personnel management.
• Ability to inspire, train, mentor, and lead teams.
• Ability to respectfully and professionally serve individuals hailing from different backgrounds, cultures, ideologies, and religions
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

Emotional & Mental Requirements:

• Ability to work in high-stress environments with individuals experiencing trauma, mental health challenges, or substance use
• Capacity to respond calmly and effectively during crises
• Strong decision-making, problem-solving, and multitasking skills
• Demonstrated resilience and commitment to self-care and professional boundaries