ServiceNow ITAM & CMDB Developer
We are seeking a detail-oriented CMDB & IT Asset Management Business Analyst to support the governance, operational compliance, lifecycle management, and data quality of our ServiceNow CMDB and IT Asset Management (ITAM) repositories.
This role serves as a critical liaison between IT Infrastructure, Asset Management, Procurement, Finance, and Service Management teams to ensure asset records, configuration data, and lifecycle information remain accurate, complete, and aligned with organizational standards. The successful candidate will be responsible for analyzing data, identifying gaps, producing operational reports, driving remediation efforts, and providing actionable insights to improve CMDB and asset management maturity.
Key Responsibilities:
CMDB Governance & Data Management
• Monitor and maintain CMDB data quality, completeness, and compliance.
• Analyze Configuration Item (CI) relationships and data integrity issues.
• Identify and track orphaned, duplicate, stale, or inaccurate records.
• Support CMDB governance processes and compliance initiatives.
• Collaborate with technical teams to remediate CMDB discrepancies.
IT Asset Management (ITAM)
• Track hardware and software assets throughout their lifecycle.
• Reconcile asset inventories against procurement and financial records.
• Identify asset lifecycle gaps, aging assets, and compliance risks.
• Support asset audits and inventory validation activities.
• Partner with procurement and asset owners to resolve data inconsistencies.
Business Analysis & Reporting
• Develop operational dashboards and lifecycle reporting.
• Analyze trends, exceptions, and KPIs related to CMDB and ITAM performance.
• Generate executive-level reports and recommendations.
• Create data-driven insights to support decision-making and governance reviews.
• Document business requirements and improvement opportunities.
Stakeholder Management
• Work closely with Infrastructure, Service Management, Procurement, Finance, and Vendor Management teams.
• Facilitate discussions to resolve process gaps and data quality issues.
• Coordinate remediation activities and track action items to closure.
• Support governance meetings and provide status updates on key initiatives.
Process Improvement
• Identify opportunities to improve CMDB and ITAM processes.
• Assist in defining governance controls and operational standards.
• Recommend automation opportunities to improve data accuracy and efficiency.
• Support continuous improvement initiatives within ServiceNow CMDB and ITAM functions.
Primary Skills
• ServiceNow CMDB
• IT Asset Management (ITAM)
• Business Analysis
• Data Analysis and Reporting
• IT Infrastructure Concepts
• Microsoft Excel (Advanced)
• Stakeholder Management
• Process Documentation
• Data Quality Management
Secondary Skills (Preferred)
• ServiceNow Discovery
• HAM Pro / SAM Pro
• Power BI
• SQL
• ServiceNow Reporting & Dashboards
• Procurement & Vendor Management
• IT Financial Management
• ITIL Foundation Certification
Qualifications
• 3+ years of experience in Business Analysis, CMDB, ITAM, Asset Management, or Service Management environments.
• Experience working with ServiceNow CMDB and IT Asset Management modules.
• Strong analytical and reporting capabilities.
• Excellent communication and stakeholder management skills.
• Ability to translate operational data into actionable business insights.
ServiceNow ITAM & CMDB Developer • Newark, NJ, New Jersey, USA
Position OverviewThe Vendor Governance and Optimization Lead will be responsible for driving the implementation of Digital and Technology (D&T) organization's vendor governance framework and on... Show more
Onshore Service Delivery Manager.At Synechron, we believe in the power of digital to transform businesses for the better.Our global consulting firm combines creativity and innovative technology to ... Show more
Teva Pharmaceuticals Job Opportunity.We're Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business.Whether it's innovating in the fields of neuroscience and... Show more
Responsible for managing end-to-end CSV deliverables for both new and existing applications.Implementation of Lab, Enterprise and Manufacturing systems and supporting change management of existing ... Show more
Please strictly adpersonre to tperson following resume naming convention:ALL CAPS, NO SPACES B/T UNDERSCORESBill Rate- market rate/hr HourlyPTN_US_GBAMSREQID_CandidateBeelineIDi.PTN_US_9999999_SKIP... Show more
Cybersecurity Service Delivery Manager (SDM).Managed Security Service Provider) is MANDATORY DO NOT SHARE PROFILES WITHOUT THIS EXP WILL NOT BE CONSIDERED Prior exp.MSSP like Cognizant, WIPRO, IN... Show more
Clinical Data Management (CDM) Lead.IQVIA is growing! Hiring multiple Clinical Data Management (CDM) Leads across our FSP (Functional Service Provider) and Traditional (Sponsor-Agnostic) delivery m... Show more
Senior Manager, Information Technology.IAT Insurance Group has an immediate opening for Senior Manager, Information Technology from our Milwaukee, Wisconsin; Kansas City, Missouri; Rolling Meadows,... Show more
IT support services, with at least 5 years in a leadership or director-level role managing distributed support operations.Proven experience overseeing large-scale End User Support environments, ide... Show more
Locations: New York City, NY; Purchase, NY; Garden City, NY; Morristown, NJ; Conshohocken, PA; Charlotte, NC; Alpharetta, GA.IT project management with a focus on M&A or IT integration projects.Pro... Show more
Senior Manager: Data Delivery (Global Skin Health).Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in ov... Show more
Net ConsultantLocation: Parsippany NJJob DescriptionWe are seeking a highly skilled Senior Software Developer with extensive experience in software development, particularly in Microsoft SSIS,.NET,... Show more
Drive and project-manage the AI Governance Pilot for Commercial function, serving as a single point of contact for various Gilead stakeholder groups and functions during the AI Governance pilot rol... Show more
Senior Manager, IT-Manufacturing & Quality.A career at embecta means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work.Here... Show more
Location: Parsippany, NJ (Hybrid).Job description: Looking for a Service Delivery Manager (SDM) to enable the delivery of high-quality IT Infrastructure services across the Americas region.This rol... Show more
Locations: Cambridge, MA | Morristown, NJ | Swift Water, PA.Work Arrangement: Hybrid (3 in-office days per week, one of which must be Monday or Friday).As the GTN Lead in the North America GTN Cent... Show more
Integration Lead With Apim With Azure + Ibm Ace.Extensive experience in any integration technology.Experience in building Rest APIs, message queues, pub sub etc.Advance/proficient in APIM applicati... Show more
Job Title :Salsify DeveloperLocation :New York (Remote)Duration :5Months (Contract)Interview mode :Video InterviewVisa :USC OnlyJob DescriptionTop Skills :Salsify scripting / integrationsPythonAPI ... Show more
Senior Manager, Medical Information.At Gilead, we're creating a healthier world for all people.For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer work... Show more
Calling All Innovators - Find Your Future At Fiserv.We're Fiserv, a global leader in fintech and payments, and we move money and information in a way that moves the world.We connect financial insti... Show more
