Customer Operations Coordinator

About Us: Lumencor, Inc. manufactures high-performance solid state lighting subsystems-commonly known as "light engines"-for bioanalytical instruments, medical devices, and life science research tools. Our innovative products are sold worldwide to OEMs, distributors, laboratories, and individual researchers. With 70+ employees and growing, Lumencor offers a dynamic, collaborative environment where your work, ideas, and contributions truly matter. Position Overview: The Customer Operations Coordinator serves as the operational link between Lumencor's commercial and manufacturing teams. This role manages customer orders from receipt through shipment, coordinates production and delivery information across internal teams, and serves as a primary point of contact for both internal stakeholders and key OEM customers. The ideal candidate combines exceptional attention to detail with strong communication skills and enjoys working across departments to solve problems, manage priorities, and ensure customers receive accurate information regarding order status, lead times, and delivery schedules. This person plays a critical role in supporting revenue operations, demand planning, and customer satisfaction. This is a full-time, exempt, onsite position Mon-Fri located in Beaverton Oregon. Responsibilities: Order Management & Contract Review * Review incoming purchase orders for completeness, accuracy, pricing, terms, and product configuration requirements. * Process new orders and order changes accurately and efficiently in Lumencor's ERP/ manufacturing database system. * Verify customer information, shipping details, billing information, and product specifications. * Coordinate with internal stakeholders to resolve discrepancies and obtain missing information required to process orders. * Maintain accurate order records and supporting documentation. Customer & OEM Account Coordination * Serve as a primary point of contact for customer inquiries regarding order status, lead times, shipments, and delivery schedules. * Communicate proactively with customers regarding order acknowledgements, anticipated shipment dates, delays, and changes to delivery commitments. * Develop strong working relationships with procurement, supply chain, and operations contacts at key OEM accounts. * Lead regular discussions with OEM customers to manage forecasted demand, production schedules, and delivery requirements. * Resolve customer concerns in a professional and timely manner. Manufacturing & Supply Chain Coordination * Partner closely with Manufacturing, Procurement, and Shipping teams to ensure orders move efficiently through production and fulfillment. * Monitor inventory availability, build schedules, and production capacity to support customer commitments. * Participate in demand planning and forecasting activities, including management of a rolling production forecast. * Support build queue planning by balancing customer priorities, available inventory, and manufacturing capacity. * Communicate changes in demand, schedule risks, or supply constraints to internal stakeholders. Sales & Commercial Operations Support * Collaborate with Sales and Sales Operations teams to ensure accurate quotations, pricing, and customer records. * Work with account managers to resolve order-related issues and support customer retention efforts. * Conduct account audits and maintain required customer documentation. * Generate and distribute recurring operational, revenue, backlog, and order status reports. * Assist with post-sales support activities and customer follow-up initiatives. Process Improvement & Systems Administration * Maintain and document standard operating procedures related to customer operations and order man agement. * Identify opportunities to improve workflows, reporting, and data quality. * Partner with IT and Operations teams to enhance internal systems and business processes. * Support ongoing maintenance of pricing, quoting, and order management data across company systems. Accounts Receivable Support * Assist with customer payment inquiries and past-due account follow-up activities. * Coordinate with Sales on strategies for resolving delinquent accounts. * Manage customer communications related to payment notices and associated penalties. Qualifications: Educational Requirements: * 3+ years of experience in customer operations, order management, sales operations, customer service, supply chain coordination, or a related role. * Experience processing and managing customer orders in an ERP, CRM, or manufacturing environment. * Strong organizational skills and exceptional attention to detail. * Excellent written and verbal communication skills. * Ability to manage multiple priorities and meet deadlines in a fast-paced environment. * Proficiency in Microsoft Office applications, particularly Excel. Work Experience: * Experience supporting OEM, manufacturing, or technology customers. * Experience with Salesforce, ERP systems, or manufacturing databases. * Familiarity with production planning, forecasting, or supply chain operations. * Experience working in a regulated or technical manufacturing environment. Preferred Experience & Additional Skills: * Highly organized and naturally detail-oriented. * Comfortable communicating directly with procurement and operations contacts at large OEM accounts. * Able to build credibility with both customers and internal teams. * Proactive in identifying issues before they become problems. * Calm and professional when managing competing priorities and changing schedules. * Curious about how products move from order entry through manufacturing and shipment. * Equally comfortable reviewing transaction-level details and discussing production forecasts with customers. * Collaborative, resourceful, and motivated by helping teams work together effectively. * Demonstrates a strong respect for process discipline and understands that consistency and adherence to established procedures are critical to business success. Culture & Benefits: At Lumencor, our standards are high. Our team continually pushes to deliver the best lighting solutions the industry has ever seen. We do this by relying on the talent and ingenuity of our staff. We look for people who can think critically and creatively; people who can dream big and act responsibly as they push past boundaries in an ethical and collaborative manner. Lumencor found its beginnings in challenging the status quo by recognizing and executing on the very best of what is possible; this fundamental quality permeates through the culture of the company to this day. If this describes the type of team you would like to be a part of, we want to speak with you! Lumencor believes in a healthy work environment for all employees, and fosters teamwork and respect for others while adhering to ethical work practices. We offer a full package of employees health, dental and vision insurance as well as many other perks. Our working culture rewards effort and success while embracing imagination and diversity. We are an Equal Opportunity Employer.