Title: Virtual Reality Lab Student Worker
Position Type: Workstudy
College: Community College of Denver
Division: Academic Affairs
Department: CCD Teaching and Learning Center
Campus: Auraria Campus
Location: Denver
Salary Range: 19.29
Job Summary:
The Immersive Learning Lab supports Dreamscape Learn (DSL), a VR platform that combines hands-on learning with cinematic storytelling. DSL experiences are available on campus through 3D haptic pods and remotely for online students.
This position is the primary point of contact for students, faculty, staff, and visitors using the Lab for VR labs, campus tours, or general demos. The role ensures every visitor has a smooth, engaging experience from check-in through equipment return.
Duties & Responsibilities:
Guide participants through VR experiences, including headset setup and removal
Provide friendly, clear direction and excellent customer service throughout each session
Check participants in for scheduled events and manage the DSL event schedule
Test, maintain, clean, and reset VR pods and equipment between uses
Troubleshoot equipment issues and escalate unresolved problems appropriately
Open and close the facility according to CCD procedures
Follow all cleaning and safety guidelines
Support Lab staff with special projects and research initiatives as needed
Receive hands-on training in VR operations and safety before working independently, no prior VR experience required
Competencies/KSAs:
Experience in customer service roles
Enjoys talking to people and are able to resolve issues with positive attitude
Understands the importance of punctuality and formality
Minimum Qualifications:
Must be a current CCD student with a work-study award. Must be enrolled in 6 credit hours. Must be in good academic standing.
Preferred Qualifications:
Experience with VR general technology
Experience providing technical support
Experience in a fast-paced, customer-facing role
Prior experience preferred, not required
Additional Information/Benefits:
Strong customer service skills, ideally in an educational or retail setting
Comfort troubleshooting computer or VR hardware and software
Ability to manage a schedule of events in a high-volume environment
Clear communication with both technical and non-technical users
Willingness to learn new VR systems and equipment
Ability to lift/push objects up to and over 50 lbs and to stoop, bend, reach, and stand or walk for extended periods
While any pathway can benefit from the transferable skills this role builds, it connects especially well with:
STEM - Students maintain, troubleshoot, and test VR hardware and software - hands-on experience with the same technical and analytical skills used in computer science, engineering, and IT coursework.
Arts, Communication, & Design - Students facilitate narrative-driven, cinematic VR experiences and communicate clearly with a wide range of users - building skills directly relevant to storytelling, media production, and design fields
Any Pathway - Every student gains transferable skills in customer service, communication, troubleshooting, and working in a fast-paced, high-visibility environment.