Director of Operations

Director Of Operations

Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

The Director of Operations provides strategic and operational leadership for all production functions, ensuring the safe, efficient, and high-quality decoration of promotional products while maximizing productivity, quality, and profitability. This role partners closely with cross-functional leaders to achieve customer and business objectives by driving operational excellence, developing high-performing teams, and leading continuous improvement initiatives through Lean Manufacturing methods. Serving as a visible change agent, coach, and mentor, this role fosters a culture of accountability, innovation, and continuous improvement while delivering measurable business results.

Duties and responsibilities include:

• Strategic & Business Leadership
• Operational Excellence
• Customer & Commercial Alignment
• Leadership & Culture
• Cross-Functional Collaboration

Required skills/abilities include:

• Proven success in P&L management and operational leadership.
• Experience in facility operations, safety, and capital planning.
• Understanding of end-to-end customer operations.
• Strong commercial acumen and cross-functional collaboration.
• Effective leadership presence and communication.
• Prior leadership over both frontline and salaried teams.
• Familiarity with ERP systems and production planning tools.
• Demonstrated experience applying Lean Manufacturing and other process improvement methods.
• Strong understanding of budgeting, labor management, cost control, capital planning, performance metrics, and financial analysis to drive business results
• Strong analytical skills with the ability to evaluate complex operational challenges, leverage data, and implement practical, results-oriented solutions.
• Excellent verbal and written communication skills with the ability to effectively engage frontline employees, leadership, and executive stakeholders while driving alignment around operational priorities

Education and experience:

• Bachelor's degree in Manufacturing, Engineering, Operations Management, Business, or a related field; equivalent combination of education and relevant experience may be considered
• Minimum of 8 years of progressive manufacturing operations experience, including experience leading production teams in a high-volume manufacturing environment.
• Fluency in English and Spanish is required, with the ability to communicate effectively in both languages with a diverse workforce and across all levels of the organization.
• Proficiency with manufacturing systems and Microsoft Office applications, including advanced Excel and Power BI for data analysis and reporting.

Supervisory responsibilities:

• Directly supervises a team of production managers and department supervisors.
• Responsible for developing and leading team members to meet operational goals and foster a culture of continuous improvement.

Physical requirements:

• Ability to work in an environment that requires occasional lifting of up to 25 pounds and navigating around operational equipment.
• Frequent use of a computer and other office equipment for reporting, planning and communication.

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer: PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna.com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.