Solutions Engineer

Intelligems builds the AI agents that turn your traffic into profit. Every day, brands makes thousands of decisions — what to show, what to offer, how to price for each visitor — and most of them happen by default. We build the data and the agents that make those decisions for you, automatically, so your site gets smarter with every visitor instead of sitting static. Our mission is to make every one of those decisions intelligent: grounded in what actually works, not guesswork.

We have excellent traction: we’re working with over 3,000 brands and have access to more than $10B of transaction and shopping session data. We are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. Our people are our strongest asset, and we hold a very high bar.

We're backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date.

As a Solutions Engineer at Intelligems, you’ll own the technical relationship with our customers from the first conversation through expansion. You'll work alongside Sales to remove technical barriers that slow or kill deals, alongside Onboarding to ensure what we sell is what we implement, and alongside Customer Success to identify and unlock expansion opportunities that require new solutioning. The thread connecting all of it is you: the person who understands both what Intelligems can do technically and what the customer is actually trying to accomplish commercially.

Intelligems operates in a technically complex environment — Shopify storefronts, headless architectures, custom integrations, dynamic pricing logic — and the gap between a customer understanding what's possible and a customer believing it's possible for them is real. You're the person who closes that gap.

Key Responsibilities

Own the technical pre-sale motion

• Partner with Account Executives on deals that have technical complexity: integration scoping, custom or headless architecture, and anything where a wrong answer in the first conversation costs us the deal
• Lead technical discovery: understand how a customer's stack is built, where Intelligems fits, and what the implementation will actually require
• Remove technical objections before they become blockers. Turn "I'm not sure if this works with our setup" into a clear path to launch

Drive technical expansion post-sale

• Support Onboarding’s adoption goals by removing technical blockers as customers are learning our platform
• Partner with Customer Success to identify accounts where new solutioning unlocks new revenue: new test types, re-integration scoping, headless implementations, and more
• Translate what the customer wants to accomplish into a concrete technical path forward, and help CS close the deal

What You Bring

• Commercial instincts: you understand that your job is to help the company grow, not just to answer technical questions. You think about deals, velocity, and retention — and you're motivated by those outcomes. You're comfortable being measured on revenue, not just resolution time
• Technical depth: you can hold your own in a conversation about API integrations, JavaScript implementations, Shopify architecture, and custom data pipelines. You don't need to be an engineer, but you need to understand what engineers are building well enough to scope it accurately and explain it clearly
• Customer presence: you're confident in customer-facing conversations, including sales calls where the stakes are real and the customer hasn't committed yet. You know how to build trust quickly, set accurate expectations, and handle pushback without losing the room

Qualifications

• 3+ years in a Solutions Engineering, Sales Engineering, or Technical Account Management role, or a customer-facing technical role where you were measured on commercial outcomes
• Experience in B2B SaaS, ideally in a product that required hands-on implementation or integration work
• Comfortable working across a full customer lifecycle and partnering with Sales & Customer Success teams
• Familiarity with e-commerce platforms, particularly Shopify
• Nice to haves:
• • Experience with A/B testing, pricing tools, or personalization platforms
  • Familiarity with headless commerce architectures or custom Shopify implementations
  • Experience in a startup or high-growth environment where the playbook wasn't written yet
  • Strong preference for Pacific or Mountain time zone

Benefits for full-time employees:

• Competitive salary and equity packages
• Medical, dental, and vision insurance (varies by country)
• 401k + match (U.S. only)
• Flexible PTO policy
• Parental leave
• $ to spend quarterly with our growing list of brands
• WFH setup stipend
• Laptop provided
• Team meetups and events
• Benefits & perks may vary outside of the U.S.

Intelligems is a remote-first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required.

All Intelligems interviews are transcribed by an AI notetaker.