Duties
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Major Duties:
- Participate in decision-making processes and recommend ways IT can contribute to organizational success.
- Administer information systems security program and implements information systems security procedures.
- Provide leadership in implementing, evaluating, and improving processes in the standardization of IT systems.
- Provide oversight of the operation of an information technology unit that includes multiple IT disciplines.
- Plan and implement national Information Technology Programs.
- Plan work, keeps supervisor informed of issues or controversies that arise unexpectedly, and recommends solutions to issues.
- Develop and implement metrics for the evaluation of IT effectiveness and efficiency.
- Monitor customer satisfaction, trouble ticket resolution and other data as needed to determine effectiveness of the program.
- Conduct trend analyses to identify areas where additional training and assistance is needed, and initiate appropriate action.
- Make recommendations on changes in organizational structure.
- Identify technology opportunities that will have a significant effect on ability to support customer base and perform the mission.
- Coordinate installation of applications such as commercial of the shelf software, and business specific software.
- Provide technical expertise for the resolution of IT related problems.
- Evaluate a wide range of information systems.
This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: 803 - Program Support Manager 805 - IT Program Auditor 411 - Technical Support Specialist
Work Schedule: Monday - Friday, 8:00 am - 4:30 pm. Tour of duty may be subject to change based on organizational needs. Travel Required: Up to 25% travel may be required, as needed, for this position. Financial Disclosure Report: No. Designated Drug Testing Position: Not applicable
Compressed/Flexible: As determined by the Agency Policy
Telework: Adhoc telework may be authorized at management discretion
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory IT Specialist/ PD17042A, PD17042A, PD17042A, PD17042A, PD17042A, PD17042A, PD17042A, PD17042A, and PD17042A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized Physical Demands: The work is primarily sedentary, although some slight physical effort may be required. Working Conditions: The work area is adequately lighted, heated and ventilated. The work environment involves everyday risk or discomforts that require normal safety precautions.