ADA Leave Specialist at Teleperformance USA in Macon, Georgia

Job Title

Category: Human Resources

Application Deadline: Ongoing until positions are filled.

About TP: TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include: TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture: At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer: TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at 877-877-3944.

Your Responsibilities: Effectively interpret and communicate Company policies and practices, regarding Leave of Absence, ADA and Religious Accommodations with the ability to educate employees and managers. Act as the main POC for employees regarding all ADA and religious accommodation requests and engaging in the interactive process. Document/implement/and communication final determination as appropriate. Function as a SME for all Federal and State accommodation and benefit regulations and guidelines. Track all ADA accommodation end dates engaging with employees regarding next steps. Assist with payroll inquiries related to any paid time off policies and procedures. Assist in conducting annual local, state, and federal audit requirements and update systems to follow all state and federal paid time off laws. Respond to all ADA and Leave inquiries within established SLAs. Document all cases reported both in and outside of the case management system as appropriate and within standard SLA's. Support other HR departments as needed, in processing TP Client and Workday ticket volume.

Required Skills: Bachelor's degree in business or HR Related preferred. Experience supporting call center / contact center environment 2+ years of experience working in Human Resources with an emphasis on Employee Relations and Investigations Experience leading multiple, concurrent, high-priority employee relations activities with a focus on providing clear guidance and timely and consistent execution. Ability to review concerns holistically, anticipate potential issues and diagnose the root cause through active listening and conscientious inquiry. Partner with appropriate teams to drive resolution. Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners. Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations. Excellent communication skills - both verbal and written Solid understanding and capability to communicate about Federal, state and local regulations; ADA, FMLA, Leave of Absence procedures, religious accommodations, and pregnancy accommodations. Ability to do business with an absolute commitment to the TP USA Values.

BEST Skills: Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy

Be Part of Our TP Family: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.