DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64030799

Requisition No: 882470

Agency: Department of Health

Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64030799

Pay Plan: Career Service

Position Number: 64030799

Salary: $1557.70 Bi-weekly

Posting Closing Date: 09/01/2026

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Your Specific Responsibilities:

• Receives telephone, email, customer portal, and in-person helpdesk requests; creates tickets with information obtained. Works tickets to troubleshoot/resolve incidents and complete requests, or escalate to other support teams as deemed necessary. Utilizes software such as Remote Control Viewer, Microsoft Configuration Manager Console, Active Directory Remote Server Administration Tools, and other network/monitoring tools to troubleshoot issues remotely.
• Installs and implements distributed computer systems hardware, software, and communications components, including enhancements and upgrades. Monitors hardware to ensure it is properly maintained.
• Configures operating systems, applications, and services and their integration with other applications, computers, printers, and/or peripherals.
• Provides onsite support for issues that cannot be resolved remotely, including, but not limited to, troubleshooting network and computer hardware and software onsite; replacing, re-imaging, and staging new computer systems (this includes driving to various locations / DOH-Brevard sites).
• Processes User Access Requests; administers user accounts, security groups, and permissions across systems and applications including, but not limited to, Active Directory, Health Management System (HMS), Florida State Health Online Tracking System (Florida SHOTS), Dentrix Enterprise, and eProgress. Ensures that requests are processed in accordance with principles of least privilege and DOH policies and procedures.
• Maintains an inventory of the networks' distributed processing hardware, software, including serial numbers, property numbers, level of software.

Required Knowledge, Skills, and Abilities:

• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Knowledge of Microsoft Windows 10/11 operating systems and Microsoft 365 Apps for Enterprise/Office (Word, Excel, Outlook, PowerPoint).
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Speaking, reading comprehension, active listening, writing, critical thinking, and complex problem solving skills.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to communicate information and ideas in speaking so others will understand.
• Ability to read and understand information and ideas presented in writing.
• Ability to communicate information and ideas in writing so others will understand.
• Ability to type at least 35 adjusted words per minute.
• Ability to sit for up to 8 hours per day.
• Ability to operate a keyboard, mouse, and other computer equipment repetitively for up to 8 hours per day.
• Ability to bend, stoop, reach, kneel, push, and pull occasionally.
• Ability to move items weighing up to 40 pounds.

Qualifications:

Minimum:

• Six or more months of experience working with computers and electronics.
• Six or more months of experience working with Microsoft Windows 10/11 operating systems and Microsoft 365 Apps for Enterprise/Office (Word, Excel, Outlook, PowerPoint).
• One or more years of experience providing customer or personal services.
• Valid Florida Driver’s license. If out of state, Florida license required within 30 days of hire.

Preferred:

• One or more years of Information Technology helpdesk experience.
• One or more years of experience supporting Windows 10/11 operating systems in an Active Directory environment.
• One or more years of experience supporting Microsoft 365 Apps for Enterprise/Office at a technical level.
• Two or more years of experience providing customer or personal services.
• Associate’s degree (or higher) in Information Technology or a related field.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

601 East University Blvd., Melbourne, FL 32901

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.