Quality Operations Specialist, Expert - Flexible Location

Position Summary

Headquarter location flexible throughout the PG&E Service territory. This position is “hybrid”, with the expectation of being in the office Tuesday-Thursday (subject to change due to business needs).

The Quality Operations Specialist is responsible for performing detailed Corrective Action Program investigations and analyses using established formal causal evaluation methods and tools. Collaborates with departments within or across lines of business to develop effective corrective action plans for identified issues. Provides analyses and reporting of adverse trends. Develops quality management systems and plans for process improvement to assure quality assurance and quality control measures are implemented. Evaluates effectiveness of, and recommends improvements in business process, practice and procedures. Identifies and communicates opportunities for systemic improvement.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Bay Area Minimum: $126,000

Bay Area Maximum: $200,000

&/OR

California Minimum: $120,000

California Maximum: $190,000

Responsibilities:

• Provide active CAP support on important department deliverables

Corrective Action Program (CAP):

• Serves as a subject matter expert providing guidance, recommendations and coaching to leaders and their teams regarding CAP and quality system engineering.
• Works on high impact issues that may pose significant risk to the business
• Develops and leads teams to perform investigations of the most complex issues identified within CAP.
• Ensures all affected stakeholders collaborate in investigations and facilitates agreement on the root cause as well as any contributing causes of issues.
• With stakeholder concurrence, develop appropriate corrective action plans that contain effective solutions for causes to issues to prevent recurrence.
• Verifies corrective actions are implemented and validates effectiveness to prevent recurrence

Process Improvement

Develops and leads teams to perform business process analysis and business process reengineering

• Works with leaders to develop quality management plans to implement quality assurance and quality control
• Review failure data, perform trend analysis, and make recommendations to improve system performance
• Recommends process improvements for monitoring, executing and reporting
• Promotes performance improvement Other
• May coach and provide direction to less experienced team members
• Works with directors and managers across organizations to provide expert opinion and influence decisions

Qualifications

Minimum Qualifications:

• High School diploma or equivalent
• 7 years of progressive experience in utility operations or in other highly regulated industry
• 2 years of experience with causal evaluation methods and investigations in the utility industry
• Travel throughout service territory 70% of time

Desired Qualifications:

• BA/BS
• 2 years in a utility operations supervisory position
• Experience with nuclear corrective action programs and causal evaluations
• Experience with business process reengineering
• Knowledge of quality management systems and corrective action programs
• Knowledge of Lean Six Sigma processes
• Working knowledge of process instrumentation and controls
• Ability to influence all levels including senior management
• Ability to interview personnel of all levels during incident investigations
• Knowledge of work methods and procedures in order to accurately identify risks and areas for improvement
• Ability to work independently and be effective in team settings
• Microsoft Office Word, Excel, and Power Point skills
• Working knowledge of SAP

Cause evaluation training Certification(s) in one or more of the following:

• HFACS
• RCA
• ACE
• 5-Whys
• Fault Tree Analysis