Care Coordinator

Care Coordinator

Our Care Coordinator is responsible for introducing prospective clients to Andrea's Angels and delivering world-class service and support to our clients and caregivers by coordinating home care service schedules that align with payer requirements and client needs.

Responsibilities:

• Assist in the supervision of all assigned clients and direct care staff.
• Document phone calls, emails etc. with client, case management and direct care staff
• Confer with the Senior Branch Manager and team on all client, personnel and service management needs
• Responsible for scheduling of clients and assigning personnel to clients based on client needs and individualized service plan
• Responsible for daily tracking of Electronic Visit Verification (EVV) usage via our CRM
• Perform other duties as assigned by the Senior Branch Manager
• Project a professional attitude and maintain a positive rapport with all staff
• Assure the confidentiality of all client and proprietary information
• Revise Individualized Service Plan for appropriateness and application
• Review clients care through on-going communication with staff and coordination with other agencies
• Help resolve complaints made by clients and direct care staff, regarding care provided relating to services, personnel or policies and procedures
• Assist with training and annual in-service training of all staff

Qualifications:

• High School Diploma
• Bilingual in Spanish is preferred
• Home Health Experience is a plus
• Organization and Multitasking skills

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• PTO and paid holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space