Teller II

About The Role

Western Security Bank is hiring for a Teller/New Accounts Representative at our new Chy Way location, opening December 2026! We’re looking for someone with strong customer service skills, a positive attitude, and genuine enthusiasm. In this role, you’ll be responsible for processing customer transactions including deposits, withdrawals, loan payments, and selling bank checks, while adhering to all established banking policies and procedures. In addition, you'll be assisting customers with account openings (checking, savings, CDs, IRAs, and e-banking), processing deposits, cashing checks, and promoting bank products and services. You’ll also ensure your cash drawer is accurately balanced each day and demonstrate knowledge of the bank’s products and services. The ideal candidate will thrive in a team environment and actively promote Western Security Bank by cross-selling products and services. This role requires a high level of accountability, professionalism, and integrity to help protect the assets of Western Security Bank and its customers.

DUTIES AND RESPONSIBILITIES:

CUSTOMER RELATIONS

• Responsible for fulfilling the WSB Mission Statement: “We intentionally make banking better for our customers and community by making every experience simple and powerful.”
• Responsible for modeling the behaviors that make a customer feel valued when using WSB services including smiling, introducing yourself, greeting the customer by name and asking how you can serve them.
• Make all customers feel welcome and at ease by treating them in a friendly and courteous manner.
• Research account information for customers and demonstrate that you are interested in their business.
• Discover the customer’s issues, needs, and objectives by making observations, listening, and asking questions.
• Actively use the 'Exceed the Expected Service Principles' for all encounters. Our Standards have always led with one guiding principle: Exceed the Expected! These standards tell us how we live these out daily - with our customers, community, and each other:
• Connection & Understanding - Our customers don't do this every day, but we do!
• Customer Service - We do what's right, and we do the right thing.
• Trust & Respect - A relationship you can bank on.
• Community - We don't just serve our community; we ARE our community.
• Security - Security is literally our middle name.
• Exhibits the ability to call the customer by name and engage the customer in conversation. Actively establishes rapport and shows concern.
• Demonstrates an understanding of the importance of customer relations in the success of the organization. Models appropriate behavior that supports the importance of customers through mastery of technical skills and a dedication to high performance.
• Refers the customer to the appropriate department for further assistance.
• Responsible for thanking the customer for their business and inviting them back.
• Assist with wide variety of customer services including opening and maintaining deposit and savings accounts, safe deposit boxes, and e-banking products. Prepare associated documentation and scan for record retention purposes.
• Assist customers with opening CDs/IRAs and educate customers as to penalties, earnings, etc.
• Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them.
• Maintain proficient knowledge of deposit and consumer loan products and services to effectively present the appropriate solutions to the customer.
• Perform transactions for bank customers, including but not limited to: receive deposits, accept checks for cashing, accept loan payments, accept wire transfer requests, fill business change orders, issue cashier’s checks, redeem savings bonds, sell travel cards, process credit card advance requests, process telephone transfers, process and record night deposit transactions, process check orders, issue debit cards.
• Possess a basic knowledge of bank products such as checking, savings, and money market accounts, CDs, and e-banking services.
• Effectively sell and cross sell the services and accounts by the bank to best fit customers needs.
• Assist customers in reconciling accounts, closing accounts, and change of addresses as well as providing statement printouts and check copy requests.

HIGH PERFORMANCE CHECKING

• Actively uses customer focus service skills to determine customer needs and suggest products to meet those needs.
• Exhibits knowledge and understanding of WSB products and services and their benefits. Must have the ability to articulate the different advantages to the customer.
• Responsible for listening to the customer, recommending, and deciding what products and services will meet their needs.
• Promote High Performance Checking "Refer-A-Friend Program" as well as helping with branch displays and Big Day promotions.
• Ability to handle initial requests for services competently and courteously.

TECHNICAL SKILLS

• Exhibits proficiency and accuracy in cash handling skills including counting, posting, balancing, buying, and selling responsibilities.
• Ability to demonstrate knowledge of the computer system(s), coin counter, currency counter, as well as proper use of bait money and alarm procedures.
• Responsible for being proficient and/or knowledgeable in check handling tasks including endorsements, thumb print program, Reg. CC. (exception holds), and Canadian checks. Demonstrates additional knowledge of OFAC and the check cashing policy.
• Must be proficient in applying due-diligence for detecting fraud.
• Demonstrates proficiency in various computer transactions including deposits, withdrawals, payments, customer inquiries and histories, alerts, telephone transfers, stop payments, and saving bonds.
• Exhibits knowledge of available resources including various forms and manuals associated with the position.
• Exhibits proficiency on equipment and job required software.
• Responsible for additional duties including Visa, MasterCard and Discover cash advances, cashing U.S. Savings Bonds, and assisting with safe deposit boxes.
• Must be able to accurately quote deposit product rates and exhibit familiarity with rate information screens and fee schedules.
• Exhibits a desire to expand knowledge to include the new accounts manual, products and services brochures, HPC program, product manual, etc.
• Participates in departmental cross-training.

MISCELLANEOUS DUTIES

• Answers incoming calls, directs calls, and takes messages.
• Distributes mail, files, and stocks lobby materials.
• Actively participates in WSB continuing education.
• Know and be able to properly locate and use “Robbery Procedures."
• Completes all assigned OnCourse classes before the deadline.
• Represent Western Security Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Other duties as assigned.

About You

QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

• High school diploma or equivalent (GED) required.
• Experience with cash handling and/or customer service required.
• 6 months of banking experience preferred.
• Previous New Accounts experience preferred.
• CSSI and CSSII experience preferred.

Would an equivalent combination of relevant education and work experience be considered? Yes

REQUIRED SKILLS AND ABILITIES:

• Working knowledge of Jack Henry Experience.
• Basic knowledge of electronic banking products and/or non-electronic banking products with the ability to recommend appropriate products for internal and external customers.
• Excellent interpersonal communication skills including customer service orientation and strong listening skills.
• Strong written and verbal communication.
• Strong analytical and attention to detail skills.
• Ability to work well under pressure with a high degree of attention to detail.
• Ability to prioritize and organize heavy workload(s) and demonstrate effective time management skills.
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadline-oriented environment.
• Ability to work quickly and accurately; perform under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge, and experience.
• Mathematics and reasoning skills are constantly used and required on the job.
• Memory and estimating are frequently use and required on the job.
• Problem solving and exercising judgement are frequently used and required on the job.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

ADDITIONAL REQUIREMENTS:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer and over the phone for an average of 6-8 hours per day, when necessary. Must be capable of regular, reliable and timely attendance. While performing the duties of this job, the employee constantly works with time constraints and maintains attentiveness, duration and intensity. The employee frequently has routine workflow. The employee frequently exercises flexibility (the ability to shift from one task to another). Guidance, reinforcement, and co-worker support are available frequently. The employee is frequently involved in social interaction which requires frequent oral and written communications.

WORKING CONDITIONS:

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Moderate noise.

Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Vision: Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!