Epic Cupid Trainer

Epic Cupid Trainer

Principal Trainer

Location: San Francisco

Needed Epic Cupid certification.

Working Title: Principal Trainer

What are the shift times/shift hours for this position? Workday schedules may vary. Some evenings and weekends may be required.

What are the workdays for this position? Monday Friday, with some evenings and weekends as required.

Will this position be onsite, hybrid or remote? Hybrid. Onsite Location: Work occurs at multiple sites, including 2001 The Embarcadero, Parnassus, Mission Bay, Laurel Heights, Oakland/Emeryville, Mt. Zion, Stanyan, Hyde, and other community partner locations. If hybrid, how much time will be spent onsite: The expectation is approximately 50% on-site presence over the overall project duration, with the specific cadence varying by project phase and operational needs. On-site requirements may be lower during certain project phases and increase as we move further into MST/training and go-live readiness. The exact schedule and frequency will continue to evolve based on project timelines, training plans, and operational needs.

What specific experience, background, and/or qualifications are you looking for in candidates for this position? 35 years of relevant experience. Bachelor's degree in health care information technology, computer science, or a related area and/or an equivalent combination of experience and training. Epic certification in Cupid. Broad and/or in-depth knowledge of clinical applications, including design, development, implementation, user support and training, maintenance, quality assurance, system testing, and evaluation. Strong problem-resolution and troubleshooting skills, including the ability to distinguish between application/build issues and training issues. Strong interpersonal and training skills, with the ability to work effectively with users at varying professional and technical levels. Strong organizational, written, verbal, and analytical skills. Ability to work collaboratively with senior staff and managers and serve as a technical and training resource. Experience working with challenging or resistant end users and identifying/documenting system issues for follow-up by build analysts.

Job Function Summary

Involves the design, building, testing, and implementation of clinical application systems. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. May provide customer service, troubleshooting, and maintenance.

Generic Scope

Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.

Custom Scope

Applies skills as a seasoned clinical applications professional to projects of medium size at all levels of complexity, or portions of large projects.

Department Overview

Clinical Systems is responsible for all aspects of the Electronic Health Record (EPIC: APeX- Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates and community partners. The APeX/Epic -Principal Educator will work in collaboration with the APeX-Epic application teams, clinical/business operations and to develop training to provide 1:1 training support and In-Services/classes to departments and services to help efficiency and streamline workflows. Provides excellent customer service to end users, tracks issues and follows-up as appropriate. Educator/Coachs will work in multiple locations including UCSF Medical Center locations, Benioff Children's Hospitals-Oakland and San Francisco, UCSF campus, and community connect partners. Inherent with these key responsibilities is the ability to juggle multiple competing tasks and meet any imposed deadlines. As training will be role based, it is essential that the ApeX-PEAK Educator/Coach have experience with or the ability to fully grasp workflows, policies/procedures that are clinically, procedural and/or administrative in nature to create operationally focused curriculum/scenarios. The APeX Principal Educator must achieve certification (within 12 months of hire) and support one or more of the following APeX applications: Certified in an Epic Clinical application. Preferred would be ClinDoc, Inpatient, Ambulatory, ASAP and/or Orders. Other applications depending on business needs, (list below) Certified in Epic Training, Environments and Documentation (TED) course The Apex Principal Educator must also achieve UCSF credentialing in one or more of the following training areas in order to support ongoing new hire training and other training initiative: Epic Clinical Applications: Ambulatory, Orders, ClinDoc, Stork, Willow, Beacon, Kaleidoscope, Radiant, HOD, Home Health Epic Revenue Cycle Applications: Prelude, ADT/Cadence, HB/PB, HIM, Optime Scheduling Other Epic applications as needed Knowledge, Skills and Abilities: Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation. Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner. Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels. Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.

About Us: InterSources Inc

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 19 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.