Talent.com
Guest Relations Agent
Guest Relations AgentMarriott Phoenix Resort Tempe at the Buttes • Tempe, Arizona, United States
Guest Relations Agent

Guest Relations Agent

Marriott Phoenix Resort Tempe at the Buttes • Tempe, Arizona, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]
POSITION OVERVIEW:
The Guest Relations Agent will provide hotel support and services in accordance with Marriott’s Core Ambitions, Purpose, Brand Identity, Values, and Sprit to Serve.

The Guest Relations Agent together with the front desk takes responsibility for all aspects of the Guest Recognition operations. Be pro-active, creative and results driven. The Guest Relations Agent is responsible for, but not limited to, the overall guest experience from arrival to departure.
RESPONSIBILITIES:
  • Maintain clear communication between all departments within the hotel to ensure consistency, transparency, and unity.
  • Assist and maintain all guest requests, comments, and concerns in a courteous and efficient manner.
  • Conduct all day-to-day operations duties as directed.
  • Work at the front desk, compelte assigned duties, arrivals and departures
  • Ability to step in and assist fellow associates as directed or necessary to ensure a smooth operation.
  • Attend all daily, monthly, and yearly trainings and meetings as directed.
  • Uphold and enforce all hotel policies and procedures as stated in handbook.
  • Ability to support and collaborate with all departments within the hotel to ensure unity and high standards.
  • Genuinely creating the Marriott Experience through coordination with various departments in personalizing guests' visit. Pre-arrival preparation.
  • Responsible for maintaining the highest quality database relating to guest history and implementing guest recognition programs in line with Marriott guidelines.
  • Profile building and management.
  • Responsible for ensuring a very clear and open, positive communication between Front Office and Housekeeping department.
  • Develops new ideas for amenity program and gifting program.
  • Responsible for a seamless execution of amenity delivery, welcome experience, pampering guests throughout their stay, and providing guests with a warm farewell.
  • Meets and greets guests.
  • Must have excellent communication skills, verbal and written. Answering to Guest Satisfaction correspondence.
  • Analyzes guest preferences and prepares reports for improvement on Guest Satisfaction through reviewing guest opportunity/GSS reports.
  • Communicate and follow up with each department to ensure they are in good standing and always performing to the highest of quality of standards.
  • Responsible for achieving and maintaining high guest retention ratio.
  • Monitor correct handling of all guests' requests.
  • Assist with the Front of House operation as needed.

Benefits:
  • 401(k).
  • Dental insurance.
  • Employee discount with Marriott brands.
  • Health insurance.
  • Paid time off.
  • Vision insurance.

E.O.E.


About Marriott Phoenix Resort Tempe at the Buttes:

This resort offers breathtaking valley views, over 40,000 square feet of versatile indoor and outdoor event spaces, and 353 newly renovated guest rooms. Our diverse dining outlets include the award-winning Top of The Rock restaurant, celebrated for its excellence with multiple diner’s choice awards.

[job_alerts.create_a_job]

Guest Relations Agent • Tempe, Arizona, United States

[internal_linking.similar_jobs]

Buyer Agent/Showing Agent

PlaceScottsdale, AZ, United States
[job_card.full_time]

Become a Part of the Arizona Home Group Team!.We are an energetic real estate team looking to add 2-3 driven, licensed Real Estate Agents committed to achieving their career ambitions.Our team cult...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Remote Booking Agent

Whimsical Wanders TravelPhoenix, AZ, United States
[filters.remote]
[job_card.full_time] +1

Job DescriptionJob DescriptionBooking AgentLocation :Remote (United States)Employment Type :IBO / Flexible HoursExperience Level :Entry-Level to ExperiencedAbout the OpportunityWere seeking passion...[internal_linking.show_more]

 • [job_card.promoted]

Remote Guest Relations Coordinator

Travel With MePhoenix, AZ, United States
[filters.remote]
[job_card.full_time]

About the job Remote Guest Relations CoordinatorDescription :As a Guest Relations Coordinator , youll manage client experiences and ensure every client receives attentive, personalized care.Respons...[internal_linking.show_more]

 • [job_card.promoted]

Guest Service Agent

SonestaScottsdale, AZ, United States
[job_card.full_time]

The 8th largest hotel company in the U.An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us e...[internal_linking.show_more]

 • [job_card.promoted]

Customer Service Travel Agent

HellosunshinetravelsParadise Valley, AZ, United States
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]

We’re looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences.In this role, you’ll serve as a trusted advisor to...[internal_linking.show_more]

Manager in Training - Entry Level (Avg 1st year $75,000-$105,000)

Globe Life CarderParadise Valley, Arizona
[job_card.full_time]
[filters_job_card.quick_apply]

NOTE: THIS IS AN IN-PERSON ROLE.We are seeking dedicated individuals to join our team as a Manager in Training.In this role, you will have the unique opportunity to learn from the best in our compa...[internal_linking.show_more]

 • [job_card.promoted]

Front Desk / Guest Service Agent - Best Western Downtown Phoenix

Sunridge Hotel GroupPhoenix, AZ, USA
[job_card.full_time] +1
[filters_job_card.quick_apply]

Front Desk/Guest Service Agent Relief.Front Desk Guest Service Agent - Temporary full-time position that will phase into part-time per seasonal hotel needs.Accommodates guests of the hotel by perfo...[internal_linking.show_more]

Front Desk Agent - Embassy Suites Phoenix Biltmore

HiltonPhoenix, AZ, United States
[job_card.full_time]

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial pr...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Flexible Driving Gig - $10,000 Guarantee + Bonus

VeyoParadise Valley, Az, Maricopa County, AZ; Arizona, US
[job_card.full_time]

Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE* when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix!.Veyo is a mission-driven company...[internal_linking.show_more]

 • [job_card.promoted]

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausMaricopa, AZ, US
[filters.remote]
[job_card.full_time] +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...[internal_linking.show_more]

 • [job_card.promoted]

Reservation Agent in Office (PT) $17

U-HaulChandler, AZ, United States
[job_card.full_time]

Arizona Ave, Chandler, Arizona 85225 United States of America.U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to ...[internal_linking.show_more]

 • [job_card.promoted]

Reservation Agent

STWHJPhoenix, Arizona, United States
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]

We are a fast-growing company dedicated to creating seamless, customized experiences for our clients.Were looking for a highly organized and creative Itineraries Specialist to design and coordinate...[internal_linking.show_more]

Licensed Marriage & Family Therapist

LifeStance HealthMaricopa, AZ, US
[job_card.full_time] +1

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.Our mission is to help people lead healthier, more fulfilling lives...[internal_linking.show_more]

 • [job_card.promoted]

Remote Benefits Advisor (50k-90k per year)

Professional CareersMaricopa, Arizona
[filters.remote]
[job_card.full_time] +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...[internal_linking.show_more]

 • [job_card.promoted]

Hotel Front Desk Agent - Rise Uptown Phoenix

RemingtonPhoenix, AZ, United States
[job_card.full_time]

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.Assist in pre-registration and blocking of reservations when necessary.Promptly, accur...[internal_linking.show_more]

 • [job_card.promoted]

Marketing Agent

Alphabe Insight IncScottsdale, AZ, United States
[job_card.full_time]

Entertainment Travel Associates.Our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry.Join us and bec...[internal_linking.show_more]

 • [job_card.promoted]

Customer Service Travel Agent

Hello Sunshine TravelsParadise Valley, AZ, United States
[job_card.full_time]

About the job Customer Service Travel Agent.We're looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences.In thi...[internal_linking.show_more]

 • [job_card.promoted]

HealthMarkets Insurance Agent

HealthMarketsPhoenix, AZ, US
[job_card.full_time]

If you’re looking for an exciting opportunity where you can change people’s lives and achieve financial success as an independent insurance agent, you’ve come to the right place.Becoming an indepen...[internal_linking.show_more]