Cyber Claims Technical Leader, Americas

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Financial Lines Specialty Claims – Cyber Claims Technical Leader, Americas to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

The Financial Lines Specialty Claims – Cyber Claims Technical Leader, Americas will report to the Global Head of Cyber Technical Claims, General Insurance (GI), and is responsible for technical oversight of all assigned complex, cyber-related large losses for North America / International, General Insurance. The role is responsible for executing on the GI Claims strategic vision and approach to and resolution of large cyber and data privacy claims, driving claims consistency by product, developing best practices, providing technical claims oversight across all products, partnering with underwriting on trends and working with actuarial to develop a robust and consistent approach to claims reserving. In addition, have a customer focused approach to help drive a differentiated claims service which provides a positive outcomes and resolutions. The role will partner closely with the Underwriting teams in helping to service and secure new business opportunities. In addition, contribute to the broader strategic direction and transformation of the General Insurance claims organization.

• Providing oversight of technical claims across all cyber-related products, focusing on overall claims consistency, thought leadership, best practices, lessons learned and technical trainings across all regions and products in the Americas, General Insurance.
• Formulating claims best practices and overseeing compliance for Major Financial Lines claims based on current and evolving market and product trends.
• Partnering with Underwriters on business retention and attraction and develop a market leading Cyber Claims offering.
• Engaging in regular claims data and trend analysis to provide proactive and continuous feedback into the Underwriting and Product teams on loss drivers, policy wordings, emerging risks, trends, lessons learned and competitive intelligence.
• Serving as a key strategic claims’ partner for stakeholders across General Insurance relating to the Cyber and Specialty Financial Lines businesses.
• Supporting ongoing Major Financial Lines technical claims improvement projects through initiatives to foster an environment of continuous improvement.
• Developing and maintaining relationships with internal Cyber and Specialty Financial Lines Underwriting and Distribution teams and with key external business partners to provide excellent customer service and meet client’s needs.
• Driving a culture that promotes collaboration, diversity and inclusion.

What you will need to succeed

• At least 10 years claims handling and leadership experience with an emphasis on cyber and data privacy-related products and claims across multiple geographies.
• Legal, technical IT or related training and experience in Cyber/Technology strongly preferred.
• Strong commercial mindset, strong analytical and conflict resolution skills and business acumen.
• Self-directed with ability to manage, motivate and effectively influence others.
• Strategic Leadership skills in developing vision and purpose, driving for results and leading effective teams.

Ready to make a bigger impact? We look forward to reviewing your application.

For positions based in New York, NY, the base salary range is $190,000-$235,000. For positions based in Chicago, IL, the base salary range is $185,000 - $225,000. For positions based in Denver, CO, the base salary range is $180,000 - $220,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: .

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

CL - Claims

AIG Claims, Inc.