Computer networking h1.location_city
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Computer networking • temecula ca
Senior Contact Center Engineer
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The Opportunity
We are seeking a motivated, customer-focused Senior Contact Center Engineer to join our growing Contact Center Services team. In this role, you will support operations, maintenance, and assist with the implementation of the Five9 cloud-based contact center platform. You’ll collaborate with team members, business partners, and Five9 to ensure seamless communication experiences across the organization.
What You’ll Work On
Provide technical support for cloud contact center systems, including troubleshooting, patching, and performance monitoring.
Participate in on-call rotation for critical support.
Assist in configuring and deploying Five9 cloud-based contact center solutions.
Support integration of contact center systems with enterprise tools such as CRMs, IVR, and reporting platforms.
Contribute to technical documentation, including system configurations and workflows.
Assist in developing training materials and delivering basic training sessions to internal teams.
Stay current with emerging trends and best practices in cloud computing and contact center technologies.
Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field.
Basic understanding of cloud platforms and networking concepts.
Familiarity with VoIP and telecommunication technologies.
Hands-on experience with cloud contact center platforms (Five9 preferred) and integrations with business tools (WFM, IVR, APIs).
Experience with SIP trunking and routing.
Strong analytical and troubleshooting skills with attention to detail.
Effective verbal and written communication skills.
Ability to work collaboratively in a team environment and adapt to fast-paced changes.
Preferred Qualifications
7+ years of experience in cloud computing, CCaaS, contact centers, or telecommunication systems.
Familiarity with scripting languages (e.g., Python, Bash).
Basic experience with APIs and web services.