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Manager, Salesforce CRM Product Owner.Global Customer Relationship Management (CRM) Product Owner.Location: Lakewood, CO Other locations will be considered.The Global CRM Product Owner partners wi... Show more
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The average salary range is between $ 97,550 and $ 164,175 year , with the average salary hovering around $ 112,000 year .
The average salary range is between $ 100,058 and $ 145,600 year , with the average salary hovering around $ 117,300 year .
Global Customer Relationship Management (CRM) Product Owner
Location: Lakewood, CO Other locations will be considered
JOB SUMMARY
The Global CRM Product Owner partners with global stakeholders to drive the delivery and optimization of our Salesforce platform, translating business needs into actionable solutions and ensuring consistent execution in collaboration with IT (and other key stakeholders) and adjacent platforms (CLM, CPQ).
ESSENTIAL DUTIES
Business Partnership & Roadmap Ownership
Serve as the primary liaison between global/regional business teams, ITS and Salesforce (eco-system)
Be the key interface between the business and IT, translating commercial needs into scalable solutions while driving consistent, on-time delivery
Own demand intake, prioritization, and roadmap governance
Translate business requirements into clear, actionable solutions
Drive alignment across regions and stakeholders, promote best practice sharing and implementation
Solution Design & Salesforce Expertise
Act as Salesforce subject matter expert including CLM & CPQ ecosystems
Ensure alignment across and between functions and key stakeholders (Sales, Global Services, etc.) for the broader Salesforce ecosystem, in particular changes or enhancements made in ServiceMax and Service Cloud to understand and navigate downstream impacts
Lead the lifecycle of Salesforce enhancements, including demand intake, prioritization, release coordination, and ongoing optimization
Challenge and refine requirements to deliver scalable, value-driven solutions
Assess effort, timelines, licensing, and feasibility of enhancements
Ensure alignment with platform best practices and long-term architecture
End-to-End Delivery & Release Management
Own enhancements requests: planning, development, testing, and go-live
Drive discipline in requirement quality, sprint planning, backlog prioritization, and delivery tracking
Ensure robust testing (UAT), data validation, and release readiness
Support IT teams to deliver on time and with quality (drive accountability)
Change Management & Innovation
Develop engagement plans (embed communication and training)
Ensure proper documentation and process alignment
Drive innovation and continuous improvement
Governance & Delivery
Lead cross functional governance forums
Influence senior stakeholders and IT partners
Improve demand quality, reduce rework, and enhance delivery efficiency
MINIMUM QUALIFICATION REQUIREMENTS
Education: Bachelor's degree in business, Information Systems, Engineering or equivalent experience
Salesforce certifications (Administrator required; advanced certifications plus)
Agile / Product Owner certification (e.g., Scrum) is a plus
Experience: Minimum 5 years' experience in a similar role preferably in a healthcare industry
Three years' experience working in Sales and/or Marketing role with customer focus is preferred
Skills: Ability to translate business needs into technical solutions
Demonstrated success in end-to-end project delivery (Agile environment)
Strong stakeholder management and influencing skills, including with IT teams
High level of ownership, accountability, and professional maturity
Passion for continuous improvement and innovation (remain current on Salesforce releases, new functionalities and platform innovations)
Excellent knowledge of MS Office Skills (Word, Excel, PowerPoint, Outlook) and ERP systems (ideally SAP)
Eagerness to constantly learn and explore better ways of working
Excellent Team player in a multicultural environment
Demonstrated organizational, prioritization, and time management skills
International work experience preferable with US based company
In line with Terumo BCT core competencies (Respect, Integrity, Care, Quality and Creativity)
ADDITIONAL INFORMATION
10% Travel globally
Target Pay Range: $102,100.00 to $127,600.00 - Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base: 10.0%
We anticipate this requisition will be open for a minimum of five days, from . We encourage your prompt application.
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