Description
Holding Hands is currently looking for a full-time Applied Behavior Analysis (ABA) Program Coordinator who shares our vision of providing high-quality ABA services to new regions and markets in the United States. We are seeking a team player with exceptional leadership and management skills, values diversity, collaboration, contract fulfillment, and a solution-driven mindset. The job position is multi-faceted, and the candidate should possess significant attributes to fit the role.
As a Program Coordinator, your primary responsibility would be to establish and lead a team of quality clinicians including Board Certified Behavior Analysts (BCBAs), Associate Clinical Supervisors (ACS') or other mid-level supervisors, and Behavior Technicians (BTs). You will ensure that each client and their family is treated with respect, compassion, and empathy. You will work towards creating programming that caters to the specific needs of the client while adhering to ethical and diligent BACB standards and Holding Hands Policies.
This position is responsible for providing the highest level of training and quality assurance to the ABA programs at their assigned clinic. The Program Coordinator will regularly conduct on-site, quality assurance checks during direct supervision, parent-training, intake assessments, and therapy sessions. This individual will create and structure weekly, monthly, and quarterly goals for the supervisors assigned to their clinic. This individual will be critical in ensuring the highest level of programming, parent training, and overall, ABA service care delivery for every single client and family.
This individual will ensure that every report, recommendation, and policy represent the very best of our field and practice. They will also ensure that each client receives the full amount of supervision, parent training, and therapy to meet their highest level of potential and outcome. Continuing to seek the most updated research, treatment protocols, and standards in ABA is critical to this position and its success. The Regional Director will oversee your role as the Program Coordinator.
Key Responsibilities
- As a team leader, you will be responsible for building and leading a team of quality clinicians (BCBA, ACS, BT), recruiting, motivating, and developing internal and external talent for local clinics.
- You will provide clinical and administrative oversight to BCBAs and ACS' in your home clinic and assist them with urgent clinical matters.
- You will maintain at least 30 billable hours per month to monitor quality assurance (QA).
- You will be responsible for performing QA of clinical treatment plans, client paperwork, reports, sessions, and billing. You will also conduct frequent observations of clinical supervisory staff including quality assurance checks on direct supervision, parent training, intake assessments, and therapist training and mentorship.
- You will ensure that all BCBAs and ACS’ are providing the highest level of clinical assessment and programming, and that all behavior intervention plans are of the highest level for all clients.
- You will problem solve and ensure the best possible outcome for all clients, ensuring that clients who are displaying regression or a lack of progress receive appropriate support and guidance to ensure the best possible results.
- You will monitor supervisor contract fulfillment and ensure that supervisors and ACS staff are meeting fulfillment requirements.
- You will collaborate with the Office Manager and Scheduler(s) to ensure that client’s schedules meet recommended treatment across direct treatment, supervisor, and parent training service lines.
- You will also ensure that all parent training is conducted and occurring at the best levels of care and that all clients receive the appropriate recommendations and parent training hours.
- As a liaison between BCBAs, ACS’, BTs, clients, and their caregivers as well as HR, Billing, Credentialing, Admissions, and Training Departments, you will monitor schedules on Rethink to ensure BCBAs and ACS’ on your team are following ethical billing policies and guidelines.
- Conduct monthly supervisor performance review and feedback of billable and non-billable hours.
- Provide supervision hours for BCBA candidates as appropriate.
- Conduct quarterly and yearly supervisor evaluations, create and help manage a balanced case assignment for all BCBAs and ACS’ on their team.
- Collaborate with the Admissions team and Regional Director regarding prospect pipeline.
- Help new clients start services in a timely manner and effectively manage the clinic ABA waitlist.
- Staying current with research in ABA, you will conduct a minimum of one CEU (Continuing Education Units) a year for the whole ABA team and participate in regular training and case study review calls with the Clinical Department.
- Assist the recruiting team with interviews for new staff and collaborate on new hiring needs for their home clinic.
- Assist with the implementation of goals, objectives, policies, and procedures for the clinic and oversee the clinic's compliance with legal policies, guidelines, and standards of the governing boards.
- Support client terminations for assigned clinic.
- Provide on-going support, mentorship, and performance evaluations for direct reports.
- Assist the Office Manager/Scheduler and Regional Director as needed with employee relations.
- Assist in high level parent training and supervision when appropriate.
- Assist with onboarding and training of new BCBAs and ACS'.
Skills, Knowledge and Expertise
- A BCBA certificate is required with at least 3 years of experience in the field, 2 years of management experience is preferred.
- Ability to exercise sound judgement when making decisions.
- Strong leadership and management skills.
- Excellent customer service skills.
- Effective verbal and written communication skills.
- Solution-focused problem-solving skills.
- Knowledge of clinical field policies and procedures
- Capability to delegate tasks and action items as required.
- Compassion for working with a diverse population of clients and staff.
- Ability to be empathetic but also firm when needed.
- Strong organizational and prioritization skills.
- Completion of 8-hour supervision CEU.
Benefits
- Competitive Salary & Bonus Plan
- 401(k) with a company match
- Sick/mental wellness time off & Paid Time Off
- Paid Trainings & continued education allowance
- Medical, dental, and vision insurance
- Paid Holidays
- Unlimited Referral Bonus
- Monthly Registered Behavior Technician® group meetings
- Annual Performance Reviews with an opportunity for pay increases
- Mileage reimbursement
- Flexible and supportive company culture
- Team-building social events throughout the year
Holding Hands is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression. Holding Hands Inc. does not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities/operations. These activities include staffing on cases, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, families, and our vendors.
Holding Hands will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Holding Hands is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.
Holding Hands was founded in 2003. We currently have 5 clinics based throughout LA County (Burbank, Calabasas, Los Angeles, Whittier, & Rosemead), plus we are opening at least 4 additional clinics this year! We serve over 1,500 neurodiverse individuals in the home, school, clinic, and community per week. We serve children, teens, and adults with various neurodiverse diagnoses such as Autism Spectrum Disorder, Down Syndrome, ADHD, Cerebral Palsy, Epilepsy, Anxiety, OCD, and related developmental and mental health needs.
What differentiates us is our interdisciplinary and person-centered approach. With multiple modalities accessible, we can better support our clients and families’ individual needs and provide training opportunities in different modalities. We provide ABA, Social Skills Groups, Modified Cognitive Behavior Therapy, Counseling and DIR®/ Floortime™ We take a person-centered approach and focuses on the child's strengths and individual differences, while developing an intervention plan that addresses his or her unique profile.
“We practice what we preach” as diversity, equity, and inclusion is continuously embraced throughout Holding Hands. We serve a diverse population in a variety of SES areas and advocate for those who are underserved or may have barriers to access care. We are all learning and growing together and our company's culture promotes this space.
