Implementation coordinator h1.location_city

Operations Coordinator

Natural Habitat Adventures (Nat Hab), a Boulder-based global adventure travel company focused on nature experiences, is seeking an Operations Coordinator to join our Adventure Operations team, responsible for orchestrating the logistics behind our trips. In this role, you will help ensure that our partners and field staff are fully equipped with the information and resources they need to deliver exceptional guest experiences on every departure. This is a full-time, exempt position with a hybrid work schedule.

We're looking for someone who thrives in a collaborative, mission-driven environment, brings exceptional organizational and communication skills, and aligns closely with our culture and values. If you're passionate about adventure travel and eager to make a meaningful impact, you'll find a home here, helping us connect people with nature and inspire conservation through travel.

Responsibilities

• Thoroughly review, compile, and send departure-specific information to Nat Hab's in-country operators, contracted partners (hotels, restaurants, service providers) and Field Team. Most communication is done via email working heavily in our CRM software. Guest information includes passport details, flight itineraries, medical/dietary information, and special requests.
• Organize select program details and logistics for destinations around the world, working intimately with Trip Owners and other staff (as needed). Logistics include, but are not limited to, scheduling and confirming restaurant, activity, and transportation needs on select programs, assisting with Expedition Leader and field staff flights, facilitating guest visa needs, and the management of room releases with individual properties and operators.
• Assist with or own the creation and dissemination of field team documentation.
• Assist with or own accurate data entry, record-keeping, and maintaining operational databases, ensuring data and content integrity across all platforms
• Act as a resource for in-house Adventure Specialist and Guest Services colleagues regarding trip-specific information such as itinerary, hotel, meal or transportation details, travel documents, etc.
• May assist with the research and development of new itineraries or programs.
• May include the management of vendor or partner relationships and/or invoices.
• This is a collaborative team role that includes supporting/backing up Trip Owners as needed.
• May assist in the planning and execution of training retreats locally and around the world.
• The position may include other responsibilities and opportunities not listed above

Skills And Qualifications

• Previous experience in logistics and data management preferred.
• Travel industry experience is not required but a plus.
• Proficient in Microsoft Office Suite.
• Computer database experience preferred.
• Organized, detail-oriented, and able to prioritize and manage tasks to meet deadlines.
• Able to self-manage, take initiative, and offer solutions.
• College degree preferred.

Compensation

Starting salary range: $60,000 - $63,000 plus annual bonus. Compensation will be commensurate with experience. (Per Colorado's Equal Pay for Equal Work Act, employers must include compensation ranges in job postings.) This is a full-time, exempt position.

This role includes a comprehensive benefits package with medical, dental, and vision insurance; a 401(k)-retirement plan; generous paid time off; and paid holidays. Additional perks include annual opportunities for paid travel on Nat Hab adventures, complimentary stays at our Colorado mountain house, access to The Nest, significant discounts with partner travel companies, and pro-deal pricing on outdoor gear. Our Louisville, Colorado office also offers scenic trails, an on-site fitness facility, and a caf serving daily breakfast, lunch, and locally roasted coffee. Benefits are subject to change at the company's discretion.

Location And Travel

This position offers a hybrid schedule and requires in-person attendance at our Louisville, Colorado office at least 50% of the workweek. This position also requires two to four weeks of travel annually to meet the needs of the role. This location and travel policy is subject to change at the company's discretion.

Working Hours

Nat Hab operates a 24/7 global adventure travel business, and this role reflects that reality. While standard company office hours are Monday through Friday, 8:00 AM to 5:00 PM MT, and Saturdays from 8:00 AM to 3:00 PM for select members of our guest-facing teams. Please note, while this role is not part of the guest-facing rotation, additional hours may be required to meet the needs of the role.

The company also holds one annual all-staff week that requires attendance, as well as a second in-office week scheduled by your department.

Diversity And Inclusion Statement

At Natural Habitat Adventures, we believe that diversity enriches every journey. We are committed to fostering an inclusive workplace where individuals from all backgrounds, identities, and life experiences are welcomed, respected, and valued. We encourage applicants from all walks of life to join useven if you haven't worked in the travel industry before. If you're passionate about our mission and bring ideas, talents, or perspectives that can help make Nat Hab a more innovative and resilient company, we want to hear from you.

Disclaimer Statement

This job description is intended to outline the general nature and level of work performed in this role. It is not an exhaustive list of all responsibilities, duties, or skills required of the position, and responsibilities may change at any time based on business needs.