Implementation coordinator [h1.location_city]

Licensing Coordinator

It's a great time to join the City of Boulder!

Application Deadline : January 22, 2026

Compensation Details : Hiring Range $23.58 - $34.19. This is a full-time hourly position.

Scheduled Weekly Hours : 40

Benefit Eligibility Group : BMEA (20+ Hours)

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary :

Under general supervision, the Licensing Coordinator supports a range of core Licensing Programs within the Planning & Development Services department including Long Term Rental License, Short Term Rental License and Contractor License. All licensing team members are expected to become subject matter experts regarding program needs and provide cross-functional support. This position processes and verifies applicant materials, ensures program and code requirements are met, collaborates across divisions, conducts data analysis, implements programmatic municipal code updates, and provides excellent customer service through the lens of operational excellence.

Job Description :

Essential Duties and Responsibilities :

In a team environment, administer multiple license programs within Planning and Development Services. To do so, the person in this position must be highly organized, comfortable with data entry and analysis, have exceptional problem solving and communication skills and consider the needs of all parties involved. This includes, but is not limited to :

• Serve as lead to one or more license programs, while maintaining expertise and providing support for associated programs.
• Validate and process application materials for license approvals while ensuring program compliance, accuracy of data, coordination with impacted workgroups, analysis of compliance with related municipal codes and timely follow-up communication with customers
• Proactively research and resolve employee and customer questions and concerns. Identify common pain points to improve education, navigation and access, and the overall customer experience
• Maintain all license data in the Land Management Database, ensure accuracy of documentation, audit and import case data, and rigorously test to validate data, configuration, and workflows
• Analyze code requirements to determine appropriate path for customer application and inform customer of additional process steps needed to obtain compliance.
• Ensure program compliance by partnering with Code Enforcement staff and other workgroups to encourage compliance with related ordinances.
• Prepare and maintain business process documentation.
• Perform innovative practices and solutions for process improvements and efficiencies.
• Organize and maintain records.
• Communicate effectively and with a high degree of professionalism, including the communication of sensitive information, in internal city and public meetings both virtually and in-person.
• Model effective and efficient communication and customer service with the public and city staff by following the P&DS Customer Interaction and Communication Guidelines and the citywide Customer Experience Principles.

Conduct data analysis and research to support department license programs. Evaluation of data includes skilled data collection, analysis and communication of results, and other supporting communication as requested. This includes, but is not limited to the following :

Maintain a high level of professionalism, integrity, and communication with staff members and customers :

Additional tasks in support of daily operations of the division or department as requested. This includes, but is not limited to the following :

Other :

Minimum Qualifications :

Preferred Qualifications :

Required Education and Experience :

Supervision :

Supervision Received : Contractor and Rental Licensing Manager

Supervision Exercised : None

Working Conditions and Requirements :